Technical Account Manager – SaaS
Körber
full-time
Posted on:
Location Type: Office
Location: Tokyo • Japan
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About the role
- The Technical Account Manager is a key technical advisor and solution designer during the sales process, project implementation and maintenance of his accounts.
- You will work closely with the sales and project teams to understand customer requirements, deliver and align technical capabilities with business needs together with our TechOps experts.
- As representative of the TechOps team you will work closely with the cloud operations, deployment and SaaS development teams across all levels to resolve complex customer challenges.
- You will be responsible to ensure n-1 release compliance across all customers, you will collaborate and own the deployment and upgrade schedule with the TechOps Teams.
- Collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
- Align and schedule resources according to customer requests and internal prioritization.
- Maintain version history and planning for Cloud Customer installation and upgrades.
- Track time spent on service requests, installations, and customer support to report to stakeholders.
- Support project organizations in submitting and completeness of requests for services.
- Ensure team members are aware of scheduled items and are able to complete them as planned.
- Support team knowledge management and information organization activities.
- Manage and review KPIs around time use and optimization of activities and services.
Requirements
- Bachelor’s degree in computer science, Information Technology, or equivalent.
- Minimum of 10 to 12 years of experience in similar role.
- Hands-on experience with major cloud platforms (AWS, GCP, Azure Cloud).
- Proficient in 2 LANGUAGEs (Japanese, English, French, German, depending on Region)
- Experience in project management, capacity planning, and task scheduling.
- Experience working with Jira and ServiceNow.
- Expert understanding of containerization, AWS, AZURE and SaaS
- Expertise in regulated environments i.e. GMP
- Strong understanding of API and background in software integrations
- Preferred knowledge and experience with MES and/or PAS-X
- Ability to coordinate projects across various levels.
- Collaborative and inclusion driven team player.
- Experience working with global teams across various times zones.
- Has experience with knowledge management.
- Good understanding of software release processes and SaaS deployments.
- Expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall).
- Strong problem management skills.
Benefits
- You will work in a modern work environment with open culture towards improvements and new ideas
- You are part of a global operating company with a wide customer base and a growing business
- You profit from international cooperation within a group-expert network to implement corporate wide concepts
- You will work in a team who focuses on customer requirements with a cloud first mindset and vision.
- You will get an attractive compensation package including health, dental, vision insurance and retirement plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud platformsAWSGCPAzure Cloudproject managementcapacity planningtask schedulingcontainerizationAPIsoftware integrations
Soft Skills
collaborativeteam playerproblem managementcoordinationinclusion drivencommunicationknowledge managementorganizational skillsstakeholder reportingcustomer support
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in Information Technology