HR Solution Specialist
Körber
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Pennsylvania • United States
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About the role
- Function as Benefits Administrator for North American benefit programs, such as health insurance, 401(k), STD, LTD, Life and other related benefit programs
- Serve as first and second-level support for all human resource related inquiries from North American employees and managers across all locations and Business Areas
- Serve as a subject matter expert on plan related issues addressing eligibility, compliance, and annual audit requirements more specifically; reporting requirements for Affordable Care Act (ACA), prepare yearly 1094 and 1095 if requested and partner with HRIS to ensure accuracy
- Serve as primary contact for plan vendors and third-party administrators
- Document and maintain administrative procedures for assigned benefits processes
- Prepare, collect and organize data for “go to market” assessments
- Produce work according to defined standards and policies
- Actively drive continuous process and solution improvements
- Function as expert for all employee life cycle required administration, including but not limited to creating job offers including pertinent attachments for signature, onboarding administration and termination processing
- Escalate questions/queries to HR Business Partners and Centers of Excellence as required
- Contact customers directly for complex cases
- Develop a comprehensive understanding of HR Shared Services operations, processes, and systems to ensure accurate and timely responses to enquiries, complaints and requests
- Identify, research, and work cross-functionally for the employees and managers in a timely manner, working on more than one matter simultaneously and prioritizing urgency of requests
- Serves as first point of contact for all human resource related inquiries from North American company employees and managers in all locations and Business Areas
- Owner of several Service Delivery Model (SDM) processes
- Produce work according to defined standards and policies
- Perform archiving, contract, and document management
Requirements
- Bachelor’s degree in Human Resources or Business or related field preferred
- 3-5 years of experience in a Human Resources
- Effective communication skills required
- Proficiency in MS Office suite, SAP SuccessFactors, Service Now and general HRIS experience preferred
- English language skills required
- Efficient in Excel but mastery skills not needed
- Knowledge of U.S. and Canadian employee benefits is a plus
Benefits
- You will work in a modern, flexible work environment with open culture towards improvements and new ideas
- You will be working in a fast-paced and dynamic environment, with international clients and colleagues
- You will have access to attractive benefits and compensation, including professional services for mental and physical health, educational assistance program, paid parental leave, and many more company-paid benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationemployee life cycle administrationdata organizationcompliance reportingauditingdocument managementcontract managementprocess improvementHRIS experienceemployee benefits knowledge
Soft Skills
effective communicationproblem-solvingcross-functional collaborationprioritizationcustomer serviceattention to detailorganizational skillstime managementadaptabilityinterpersonal skills
Certifications
Bachelor’s degree in Human ResourcesBachelor’s degree in Business