K&L Wine Merchants

Product Operations Associate

K&L Wine Merchants

full-time

Posted on:

Location Type: Hybrid

Location: California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $90,000 - $105,000 per year

About the role

  • Serve as the primary point of contact for product-related production issues; assess severity, urgency, and business impact.
  • Investigate issues by reproducing bugs in staging environments, gathering relevant data, and documenting findings in Jira.
  • Partner with Engineering to drive resolution, validate fixes, and conduct root cause analyses.
  • Manage tickets from intake through resolution, ensuring timely updates and stakeholder communication.
  • Identify recurring trends and recommend processes or system improvements.
  • Develop, maintain, and continuously improve training guides and onboarding materials.
  • Create and manage internal knowledge bases, FAQs, and user documentation.
  • Publish release notes and communicate product updates to relevant stakeholders.
  • Lead training sessions to support internal product adoption and operational readiness.
  • Propose and implement process enhancements to improve operational stability and efficiency.
  • Analyze product usage, support trends, and operational metrics to inform improvements and leadership insights.

Requirements

  • 3+ years of experience in Product Operations, Business Operations, Program Coordination, or a related operational role (preferably within retail eCommerce or digital product environments).
  • Experience operating within cross-functional, Agile product organizations.
  • Strong analytical and structured problem-solving skills; experience with reporting tools and data analysis.
  • Proficiency with ticketing systems (e.g., Jira) and documentation platforms.
  • Exceptional written and verbal communication skills, with the ability to translate technical concepts into business impact.
  • Demonstrated ability to manage multiple priorities in fast-paced, evolving environments.
Benefits
  • Health/Dental/Vision
  • 401(k)
  • PTO
  • etc.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisroot cause analysisbug reproductionprocess improvementticket managementreporting toolsAgile methodologyproduct usage analysisoperational metrics analysis
Soft Skills
analytical skillsproblem-solving skillscommunication skillsstakeholder communicationtraining and onboardingmulti-priority managementcollaborationdocumentation skills