K&L Wine Merchants

Retail Wine Sales Specialist

K&L Wine Merchants

full-time

Posted on:

Location Type: Office

Location: Redwood City • California • United States

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Salary

💰 $28 per hour

Job Level

Junior

About the role

  • Provide exceptional service to every customer, every time.
  • Act as manager-on-duty in the absence of General and/or Sales manager.
  • Independently open and close the store.
  • Troubleshoot complex orders and transactions.
  • Mentor and assist in training new hires.
  • Act as a point of escalation for customer service issues.
  • Participate in all daily sales floor activities, including point-of-sale transactions, merchandising, and order fulfillment/retrieval.
  • Develop and maintain the highest level of product knowledge in order to make informed sales recommendations.
  • Act as liaison to an assigned category within the store; develop expertise in the category and keep it well merchandised.
  • Write product reviews for K&L’s website, newsletter, and blog.
  • Attend staff education sessions and on/offsite events as requested

Requirements

  • 1-3 years’ experience in a retail or other customer-facing environment with some leadership responsibility
  • Positive attitude – no task is too small or too large
  • Excellent communicator with a passion for people
  • Full-time non-exempt position; at least one weekend day required
  • Proficient in Office 365, comfortable using point-of-sale and handheld technology
  • Must be able to lift and carry 50 lbs.
  • Must be able to stand and walk up to 8 hours each day
  • Ability to bend, stoop, twist, and kneel frequently
  • Ability to load, unload, and operate a hand truck safely
  • Bachelor’s degree preferred.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales transactionsmerchandisingorder fulfillmentproduct knowledgetrainingtroubleshootinglifting 50 lbsoperating hand truck
Soft Skills
leadershipcommunicationpositive attitudementoringproblem-solving
Certifications
Bachelor’s degree