JustPark

Account Manager

JustPark

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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About the role

  • Serve as the primary Account Manager for assigned clients
  • Conduct regular client meetings to review performance and maintain strong relationships
  • Address customer questions, issues, and product requests while coordinating internally for solutions
  • Own the contract lifecycle including renewals, amendments, upsells and expansions
  • Manage renewal timelines and ensure contracts are executed on schedule
  • Create and manage quotes and contract documentation in Salesforce and related tools
  • Partner with Customer Success to support overall customer retention for assigned accounts
  • Achieve revenue targets through upselling and cross-selling additional products and services
  • Identify expansion opportunities that increase overall customer value
  • Develop account plans and partner with Customer Success Managers on long-term client strategy
  • Maintain accurate pipeline and account records in Salesforce
  • Daily use and management of Software ex. Salesforce and other related software
  • Manage invoice related items with internal teams
  • Manage discovery calls, new client launches, troubleshooting, discussing additional products and services
  • Proactive follow up with clients with data-driven summaries to ensure they feel supported every step of the way
  • Set tasks and reminders to follow up on previous communications to customers when trying to move certain processes along
  • Data input through Salesforce and pipeline management

Requirements

  • 2-3 years’ experience in one or more of the following areas: Customer Onboarding, Customer Success, Customer Support, Account Management, Revenue Retention
  • Expert-level knowledge of Salesforce/HubSpot (or similar), with a disciplined approach to data hygiene and revenue forecasting
  • Excellent communication skills and high emotional intelligence
  • Proven track record of identifying client "pain points" and mapping them to product solutions to drive revenue growth
  • Great relationship builder and ability to shape communication style depending on audience
  • Comfortable leading contract renewal negotiations and navigating complex procurement processes
  • High aptitude for organization, multitasking and wearing many hats
  • Ability to work independently or with a team in a fast-paced, growth-intensive environment
  • Aptitude for learning new products, understanding company value props, and communicating across the client-company value chain
  • Data-driven - Skilled in measuring and reporting performance metrics against KPIs
  • Knowledge of B2B SaaS is a plus
  • Parking or Transportation technology is a plus
Benefits
  • **Recharge your batteries**
  • - Unlimited PTO policy
  • - Complimentary in-office barista
  • - Catered breakfast & lunch between Tuesdays - Wednesday
  • - Regular social events at the office
  • **Investment in you and your wellbeing**
  • - Comprehensive medical & dental coverage through Cigna
  • - Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
  • - Employee Assistance program
  • **Simplifying journeys so you can breathe easier**
  • - Subscriptions to mental health assistance platforms
  • - Travel stipend for local employees
  • **We look out for your family**
  • - Generous parental leave policy
  • - Fertility support via ARC Fertility
  • - Pet insurance and discount plans
  • **Look after the pennies**
  • - 401(k) retirement and savings plan
  • **Success is best when it's shared**
  • - Regular social activities such as annual Hackathons and ad hoc celebrations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceHubSpotdata hygienerevenue forecastingcontract managementpipeline managementupsellingcross-sellingcustomer onboardingcustomer success
Soft Skills
communication skillsemotional intelligencerelationship buildingnegotiationorganizationmultitaskingindependenceteam collaborationadaptabilitydata-driven