Justlife (previously Justmop)

Operations

• Support the KSA Exclusive Operations team by executing daily operational processes with accuracy and speed
• Handle customer interactions with empathy and professionalism, aiming to improve the overall customer experience
• Monitor and increase fulfillment rates by identifying gaps and taking proactive actions
• Track and report performance metrics such as utilization and unfulfillment, ensuring data accuracy
• Conduct outbound calls when required, following quality grading standards
• Contribute to special projects that improve efficiency and customer satisfaction
• Collaborate closely with your immediate team and team leader, keeping communication clear and timely

Operations Executive

QA Engineer

• Conduct manual testing on engineering team deliverables
• Support test automation engineers to enhance test coverage and reduce manual workload when necessary
• Collaborate with the engineering team to identify and address issues during development and testing phases
• Design, execute, and maintain test cases, scenarios, and scripts
• Report and track bugs, ensuring issues are resolved promptly
• Ensure testing processes align with the team’s quality standards and best practices
• Perform regression testing to verify system stability after updates
• Analyze and communicate testing results, providing insights for improvement
• Work closely with cross-functional teams to support end-to-end testing
• Test and validate backend system functionalities with a focus on PHP and Java environments
• Review and update testing documentation to ensure accuracy and completeness
• Manage and prioritize tasks to meet established SLAs and project deadlines
• Proactively identify areas of improvement in testing processes and recommend solutions
• Support and guide team members in understanding and implementing QA practices