Sales Enablement Specialist
Owner.com
Customer Support Executive
JustGiving
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the voice of JustGiving, helping customers when they need it and ensuring their success
- Provide front-line support for JustGiving charities, companies, fundraisers, crowdfunders and donors
- Work across all channels (email, chat and occasionally phone and in person)
- Escalate bugs and fixes through appropriate channels to resolve issues quickly
- Listen out for inspiring customer stories and circulate them to the wider business
- Handle difficult customer queries sensitively and confidently
Requirements
- Previous experience within Customer Support isn’t necessary but we are open to it
- Extremely attentive, organised, caring and motivated
- Great listener and confident communicator
- Problem solver who is keen to get to the heart of the issue
- Able to thrive under pressure
- PASSION FOR DOING GOOD!
