Customer Support

• Be the voice of JustGiving, helping customers when they need it and ensuring their success
• Provide front-line support for JustGiving charities, companies, fundraisers, crowdfunders and donors
• Work across all channels (email, chat and occasionally phone and in person)
• Escalate bugs and fixes through appropriate channels to resolve issues quickly
• Listen out for inspiring customer stories and circulate them to the wider business
• Handle difficult customer queries sensitively and confidently

Customer Support Executive

Customer Support

Senior Manager – Customer Services Major Initiatives

Senior Manager, Customer Services Model Office

Head of Customer Service Excellence – Operational Optimisation

Customer Support