Professional Services Consultant
JustGiving
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Delivering client facing workshops for customers with new, or existing Blackbaud software
- Gathering and analysing information and using it to develop effective solutions to problems; devising workable solutions; raising risks and implementing fixes
- Investigating and anticipating customers’ current and future needs
- Mediating to reach agreements where there is difference of opinion between stakeholders
- Completing system design workshops; data mapping; supporting user acceptance testing (UAT); functionality testing; workflow design; best practice improvements; data health checks; data quality testing; data migrations (imports/exports); database configuration and supporting customers going through organisational change
Requirements
- Experience working with CRM Solutions in the non-profit sector or in a professional services setting
- Problem-solving and analytical skills, with experience handling varied tasks in parallel
- Understanding of fundraising systems, workflows, best practices and how they enhance fundraising activities with knowledge of some the following programs - Major Giving, Prospect Research, Direct Marketing, Planned Giving, Events, and Volunteer Management
- Experience with Blackbaud CRM Solutions including Raiser’s Edge NXT (preferred)
- Experience with Microsoft Power Platform (preferred)
- Track record of building and maintaining stakeholder relationships to drive engagement and deliver collaborative, innovative solutions
Benefits
- Flexible remote or hybrid work culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data mappinguser acceptance testingfunctionality testingworkflow designdata quality testingdata migrationsdatabase configurationproblem-solvinganalytical skills
Soft skills
mediatingstakeholder relationship buildingcollaborationinnovation