Jumpfactor Marketing

Senior Client Success Manager

Jumpfactor Marketing

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Senior

About the role

  • Build trusted client relationships and maintain high NPS scores.
  • Manage accounts to minimize churn and drive satisfaction.
  • Encourage client referrals and reviews while ensuring follow-through.
  • Identify opportunities for account growth through upsells and cross-sells.
  • Ensure timely activation of new clients and completion of onboarding milestones.
  • Support client adoption of Jumpfactor products, courses, and communities.
  • Handle escalations with professionalism and solution focus.
  • Ensure campaigns deliver strong ROI and meet key metrics (CPL, MCAC).
  • Analyze performance data to identify trends, gaps, and improvement areas.
  • Collaborate with internal teams to resolve issues and optimize outcomes.
  • Lead client calls and communicate clear, transparent performance updates.
  • Monitor unsigned MRR contracts and ensure timely renewals.
  • Manage client tickets and communications, ensuring timely responses.
  • Conduct periodic quality checks on client calls and meetings.
  • Track client progress against KPIs and quarterly goals.
  • Document insights, recommendations, and action items for leadership visibility.
  • Contribute to continuous improvement of processes and team efficiency.

Requirements

  • 3+ years of account management or customer success in a high-growth, agency, or fast-paced digital marketing environment.
  • Proven track record of achieving KPIs for client retention, account growth, and ROI.
  • Strong ability to build and maintain client relationships with multiple stakeholders.
  • Experience leading client onboarding processes from start to completion.
  • Skilled at identifying upsell and cross-sell opportunities to expand client accounts.
  • Skilled at fostering client advocacy to generate reviews and referrals.
  • Experienced in managing renewals, contracts, and account compliance timelines.
  • Handles challenging client situations, escalations, and retention issues professionally.
  • Strong project and task management skills with effective prioritization.
  • Tech-savvy with proficiency in CRM, reporting dashboards, and campaign tools.
  • Experience with using automation/AI solutions for efficiency.
  • Exceptional written and verbal communication with clear client-facing presentation skills.
  • Highly organized with attention to detail and a process-oriented mindset.
  • Thrives in dynamic environments and adapts quickly to change.
  • Interest or experience in SEO, digital marketing, or MSP marketing environments.
Benefits
  • Very competitive compensation package.
  • 100% Remote work.
  • You will work with a very skilled international team.
  • Endless growth opportunities and career advancement.
  • Performance-based bonuses that recognize your impact.
  • Access to paid training, courses, events, and conferences.
  • Enjoy paid social events that foster team camaraderie.
  • Engage in weekly learning programs to stay ahead.
  • Harness state-of-the-art technologies and tools for excellence.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer successKPI achievementclient onboardingupsellingcross-sellingcontract managementproject managementtask managementdata analysis
Soft skills
relationship buildingclient advocacyprofessionalismcommunicationorganizationattention to detailadaptabilityproblem-solvingcollaborationprioritization