JUFA Hotels

Front Office Manager

JUFA Hotels

full-time

Posted on:

Location Type: Office

Location: Werfenweng • Austria

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Salary

💰 €2,800 - €3,150 per month

About the role

  • People Management: Assume leadership responsibility for the front office team to ensure the JUFA Spirit of guest service.
  • With your motivating approach, you foster the team’s development and the continuous advancement of all team members.
  • Foster a positive team dynamic and high engagement.
  • Warm welcome: Ensure a friendly reception and a smooth check-in/check-out process for our guests.
  • Provide personal attention to guests and resolve inquiries and concerns.
  • Ensure an outstanding first impression through exceptional customer service.
  • Revenue optimization through revenue activities: develop and implement strategies to increase revenue, including cross-selling and upselling.
  • Actively participate in revenue management activities to improve occupancy and profitability.
  • Analyze booking data and competitor information to identify revenue opportunities.

Requirements

  • Completed vocational training in hotel management or graduation from a secondary or higher vocational school
  • Several years of experience in the hotel industry and at the front desk
  • Proven experience in revenue optimization and revenue management
  • Excellent communication and leadership skills
  • Enjoy working with people and thrive in a team environment
  • Passion for first-class customer service and hospitality
  • Strong MS Office skills
  • Very good German and good English skills
Benefits
  • Sunday premium pay: 25% per hour
  • Guaranteed 13th and 14th month salary
  • Full-time (40 hours per week)
  • Minute-accurate payroll with electronic time tracking
  • Guaranteed one weekend off per month
  • Attractive training and development opportunities and a talent program
  • Free meals on every workday
  • Holiday discounts, family & friends discounts, and employee benefits
  • Stay informed with our “my JUFA” app
  • Team events and excursions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
revenue optimizationrevenue managementbooking data analysiscustomer servicehotel management
Soft Skills
leadershipcommunicationteamworkmotivationproblem-solving
Certifications
vocational training in hotel management