Graphic Designer Intern
Kolomolo
Customer Experience Representative
JT Group Limited
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries
- Co-ordinate and administer all new orders and faults
- Monitor progress and offer customers up to date information
- Establish and maintain knowledge and technical expertise on Company products and services
- Receive and deal effectively with customer feedback
- Be the first point of contact and make impactful decisions to deliver exceptional service
- Work in an energetic and supportive team environment with career development support
Requirements
- Previous experience in a customer service environment
- Comfortable operating a number of applications/computer systems at the same time
- Ownership of problems / customer issues and responsibility for outcomes
- Attention to detail with accurate recording of information
- Confidently engage with people and build positive working relationships
- Excellent communication skills
