JT Group Limited

Customer Support

• Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries
• Co-ordinate and administer all new orders and faults
• Monitor progress and offer customers up to date information
• Establish and maintain knowledge and technical expertise on Company products and services
• Receive and deal effectively with customer feedback
• Be the first point of contact and make impactful decisions to deliver exceptional service
• Work in an energetic and supportive team environment with career development support

Customer Experience Representative