JT Group Limited

Manager

• - Delivering roaming, messaging and IoT operator deals, applying specialist knowledge of technologies, commercial models and operational requirements
• - Negotiating commercial and technical terms with operator partners within defined frameworks
• - Managing day-to-day relationships with global operator partners as the primary point of contact
• - Translating partner strategy into executable deals and measurable operational outcomes
• - Leading regular business reviews to track KPIs, traffic commitments and financial performance
• - Monitoring performance (traffic, revenue, cash flow, discounts) and taking action where needed
• - Managing operational and commercial issues including disputes, service escalations and blocking scenarios
• - Working closely with internal technical, billing and delivery teams to ensure agreements are fully supported
• - Communicating commercial and technical terms clearly across both technical and non-technical stakeholders

Operator Trading Manager

Product Manager

• Develop, execute and actively manage (full lifecycle) products within the Mobile Intelligence services portfolio, contributing to the overall JT Strategy
• Develop new products and service propositions, including seeking and evaluating new ideas from any relevant sources
• Market research & strategy - Conduct market research and competitive analysis to identify trends, opportunities, and customer needs. Use data-driven insights to inform product decisions
• Prepare and present relevant business cases and obtain support from all relevant stakeholders, especially from the customer facing teams to ensure buy in to revenue and customer targeting ambitions
• Act as a subject matter expert for product area and services with a client-led focus, including strategic positioning for JT within the competitive landscape with a detailed understanding of the technologies and developments in the marketplace
• Provide technical supplier management across operator partners, adapting to evolving technical standards and influencing operator roadmaps where required, while supporting the technical testing and development of services to ensure operational readiness and successful delivery
• Introduce and manage new products, including developing end-to-end services processes, ensuring legal / regulatory compliance, and training for pre / post support, producing portfolio documentation and support materials all the way through to being responsible for launch, offering in-depth sales on-boarding as required
• Management of software delivery and technical ownership for specific product areas and markets, adapting to changing requirements and standards to ensure products are tested, released in a timely and efficient manner
• In-life management of portfolio. Monitor performance against target & market, propose and introduce enhancements, promote propositions to relevant channels and produce exit / replacement strategy for products & service to be withdrawn
• Communicate services and proposition target market, portfolio elements and promotional targets to the business, enable suitable campaign delivery and appropriate sales activity. Maintain and prioritise key portfolio KPIs to monitor changes in portfolio behaviour

Product Manager, Mobile Intelligence Services

Sales

• Provide proactive support to the Sales team assisting in identifying, shaping and delivering the most appropriate solutions for customers by contributing to pipeline progression, quotation preparation and contract management activities
• Coordinate end-to-end sales processes, including order management, contract administration, renewals and service changes whilst maintaining accurate and up-to-date customer and sales records
• Manage the administration and coordination of customer installation and service delivery tasks, working with internal teams, suppliers and partners to ensure delivery is on time and billing is completed as scheduled
• Provide support to Account Managers for all customer services to remain in contract, proactively manage renewals, re-costing and support agreements and identify opportunities for upsell or service optimisation
• Provide first-line support to enterprise business customers, triaging issues and coordinating resolution through appropriate internal teams
• Produce accurate management information (MI), assist with sales reporting and pipeline updates
• Contribute to the achievement of team KPI’s and revenue targets.
• Identify and resolve issues or delays that may impact delivery or customer satisfaction
• Effectively plan, prioritise and manage workload to meet deadlines and business objectives, ensuring high standards of accuracy and service delivery

Sales Support Coordinator

Account Manager

• Establish, develop and maintain trusted, long‑term relationships with key enterprise customers, acting as the primary point of contact for day-to-day commercial engagement, positioning JT as their strategic partner of choice.
• Drive revenue growth across the enterprise portfolio by identifying, developing and progressing new opportunities with strong influencing and negotiation capability, whilst achieving targets set per year.
• Collaborate with customers to define and align on their business outcomes, ensuring these are supported by measurable results that demonstrate the real value delivered to their organisation, whether financial, operational, strategic, or customer driven.
• Responsibility for the management and growth of a defined enterprise customer portfolio, ensuring high levels of satisfaction, retention and commercial performance.
• Work in partnership with Technical Consultants to shape, define and deliver complete customer solutions aligned to business objectives.
• Lead the planning and organisation of customer engagements, including meetings, reviews, negotiations and account development activities.
• Ensure account plans and CRM systems are consistently maintained and fully up to date, with accurate forecasting and relevant customer information to support effective account management and informed decision-making.
• Monitor customer satisfaction and retention, supporting contract renewals and proactively identifying and managing risks to account performance.
• Coordinate internal teams, external partners and suppliers to ensure seamless delivery of solutions and services for enterprise customers, acting as the central point of alignment for day-to-day account activity.

Operator Trading Manager

Product Manager, Mobile Intelligence Services

Sales Support Coordinator

Account Manager – Enterprise