IT Support

• Experience with information technology with an emphasis in helpdesk support and customer service.
• Reviews, analyzes, and evaluates complex systems and user needs to enhance the overall operational system.
• Resolves operational issues, coordinates work with programmers, and orients users to new system.
• Provides system Helpdesk support and elevated Helpdesk Support.
• Compiles and reports environment usage data through various documents.
• Develops and maintains documentation to summarize usage; Maintain database to track license inventory and other environment metrics.
• Leads and/or assists onboarding new team members and training existing team members on new tasks as necessary
• Supports the implementation of performance metrics and process improvement efforts.
• Ability to communicate clearly and effectively with Government clients.
• Self-starter that can work on tight deadlines.

JPI

Help Desk Analyst