Help Desk Analyst

JPI

Help Desk Analyst supporting customer relationship management in cloud-based platforms at JPI. Focused on helpdesk activities and user support for operational efficiencies.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Experience with information technology with an emphasis in helpdesk support and customer service.
Reviews, analyzes, and evaluates complex systems and user needs to enhance the overall operational system.
Resolves operational issues, coordinates work with programmers, and orients users to new system.
Provides system Helpdesk support and elevated Helpdesk Support.
Compiles and reports environment usage data through various documents.
Develops and maintains documentation to summarize usage; Maintain database to track license inventory and other environment metrics.
Leads and/or assists onboarding new team members and training existing team members on new tasks as necessary
Supports the implementation of performance metrics and process improvement efforts.
Ability to communicate clearly and effectively with Government clients.
Self-starter that can work on tight deadlines.

Requirements

What you’ll need

A Bachelor Degree
At least two to three (2-3) years of experience
Experience with JIRA AND Google
Able to obtain a MBI Clearance

Benefits

Comp & perks

comprehensive healthcare coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

helpdesk supportcustomer servicesystem analysisoperational issue resolutiondocumentation developmentdatabase managementperformance metricsprocess improvement

Soft Skills

communicationteam leadershiptrainingself-startertime management

Certifications

Bachelor DegreeMBI Clearance