Working Student, Customer Support (m/f/d)
Joy_
part-time
Posted on:
Location Type: Remote
Location: Germany
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Job Level
About the role
- Respond to customer inquiries via email, ensuring a fast, warm, and helpful experience
- Coordinate orders, returns, and special cases with our partners
- Identify recurring issues and help make processes smarter and more efficient
- Work closely with Product & Tech teams to continuously improve Joy_
Requirements
- Very good German language skills, both written and spoken, with clear and friendly communication
- Ideally some initial experience in customer support (not required)
- Reliable, with the ability to work in a structured, detail-oriented way
- Motivated to take responsibility and think proactively in daily tasks
- Interest in improving processes and contributing your own ideas
Benefits
- Flexible working hours that fit your studies
- Option to work fully remotely
- A young, fast-growing startup with short decision-making paths and plenty of room to shape things
- A dedicated, international team that values close collaboration
- Opportunity to help build and further develop a core part of our customer experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationreliabilitystructured workdetail-orientedproactive thinkingmotivationcustomer support experienceproblem-solvingprocess improvementcollaboration