Joy_

Full-stack Engineer

• Own features from discovery to production.
• Build and refine the gift card experience, from buying a card to redeeming it.
• Develop the back-end that powers it: APIs, services, and data models.
• Work on the partner side too, the B2B self-serve product and embeddable widgets.
• Keep the codebase healthy, with shared components, design tokens, and sensible tests.

Full-Stack Developer

Customer Support

• Own day-to-day customer communication via email (and other channels as we add them)
• Support Redemptions as a core part of the role: help execute redemptions end-to-end in collaboration with our AI Assistant, and ensure the customer gets the right outcome
• Investigate and resolve issues across our systems (Backoffice, Shop/Orders, tracking & delivery, refunds)
• Coordinate special cases with external partners (shops, carriers, vendors) when needed
• Keep tickets clean: correct categorization, tags, and clear internal notes so the next person can pick up instantly
• Escalate technical or high-risk cases early and clearly (and help define what “high risk” means)
• Identify recurring issues, suggest improvements, and help ship better workflows, macros, and Help Center articles

Product Designer

• Design end-to-end experiences - from wireframes and user flows to high-fidelity UI and interactive prototypes
• Build and maintain our design system - creating reusable components, patterns, and guidelines that keep Joy_ consistent and beautiful
• Shape our brand identity - ensuring every touchpoint (web, product, marketing) feels cohesive and unmistakably Joy_
• Collaborate cross-functionally - partner with engineers on implementation, with founders on product strategy, and with commercial teams on customer-facing materials
• Run user research and testing - talk to users, analyze feedback, and iterate based on real insights
• Balance beauty with usability - design interfaces that are not just stunning but intuitive, accessible, and conversion-optimized
• Move fast and iterate - ship designs quickly, learn from real usage, and refine continuously

UI/UX Designer

Brand Manager

• You own the feeling people get in the first 10 seconds.
• You build campaigns end to end, from the idea that stops the scroll to the dashboard that proves it worked.
• Build the new narrative and positioning.
• Own our two biggest growth channels: TV and Social.
• Make it convert. In the end, conversion is what counts.

Full-Stack Developer

Customer Support

UI/UX Designer

Founding Brand Manager