Journal Technologies

Director

• Develop and execute an innovation roadmap in close coordination with Product Management, Professional Services, Support, Engineering, and Journal Labs technical leadership, incorporating industry advancements and customer needs through a understanding of Journal Technologies’ products, platform architecture, and justice-domain workflows.
• Actively engage with the innovation ecosystem including clients, partners, staff, and market trends to surface and translate innovative ideas into actionable opportunities for the organization.
• Lead the exploration and responsible adoption of emerging technologies, including generative AI, ensuring solutions are practical, scalable, and aligned with Journal’s mission and values.
• Oversee the full operational lifecycle of innovation initiatives, from concept development and experimentation through execution and integration, delivering results with speed and clarity.
• Partner closely with product, engineering, implementation, client success, and other teams to embed innovation into core business processes and foster a culture of continuous improvement.
• Build, lead, and mentor a high-performing team (either directly or indirectly managing) focused on research, experimentation, and delivering innovative solutions that support business and customer outcomes.
• Communicate innovation priorities and progress in a clear and consistent manner, helping stakeholders across the organization stay aligned on direction, timing, and outcomes.
• Design, lead, and evolve Journal Technologies’ internal InventFest program, hosted multiple times per year, to generate, surface, and accelerate innovative ideas from across the organization.
• Foster a culture of experimentation by creating structured opportunities for staff at all levels to contribute ideas, collaborate across teams, and explore new technologies or solutions.

Director of Innovation

Product Manager

• Develop and maintain a deep understanding of the market landscape, industry trends, and customer needs.
• Work with stakeholders to define product vision, strategy, and goals.
• Conduct market research, competitive analysis, and user interviews to identify new opportunities and inform product decisions.
• Track and analyze relevant product metrics and make data-driven decisions to inform prioritization and continuous improvement.
• Define product requirements, create user stories, and prioritize features based on business and customer impact.
• Collaborate with engineering and design teams to clarify requirements, ensure technical feasibility, and ensure efficient and timely delivery of high-quality products.
• Work closely with marketing and sales teams to develop go-to-market strategies, positioning, and messaging.
• Perform product acceptance to ensure features align with the original vision and user intent.
• Validate that delivered features meet defined outcomes and business objectives.
• Serve as a subject matter expert, providing guidance and support to internal teams, customers, and partners.
• Stay up to date with industry best practices and emerging trends in product management.

Sales Engineer

• Deliver end-to-end live and virtual product demonstrations tailored to specific client use cases, jurisdictional rules, or workflows.
• Confidently present each product in the eSeries suite, covering front-end functionality, workflows, and reporting capabilities.
• Configure and maintain customized demonstration environments based on agency needs.
• Develop, maintain, and refine demo scripts that highlight differentiators for each product.
• Help assess and mentor junior engineers pursuing internal demo certification.
• Take primary ownership of technical RFP/IQ matrix sections.
• Collaborate with Account Executives to strengthen proposals through tailored use case narratives and visual walkthroughs.
• Assist in maintaining and organizing the RFP response library.
• Host internal knowledge sessions or mini-trainings for sales, presales, and business development teams.
• Build and maintain modular demo materials.
• Participate in cross-functional feedback loops with Product and Implementation teams.
• Assist with technical discovery calls by helping interpret client needs and aligning solutions to operational realities.
• Support onsite conference events, trade shows, or workshops, including booth demos and scheduled meetings.