Josys

Solutions Engineer

• Partner with Account Executives to drive opportunities from discovery through technical validation.
• Lead presales discovery sessions to understand customers’ SaaS usage, IT controls, and security requirements.
• Deliver compelling demos and solution walkthroughs tailored to enterprise use cases.
• Build integration plans with Directory/SSO (Okta, Azure AD), HRIS, ITSM, MDM, and API endpoints.
• Lead proof-of-concepts and pilots; troubleshoot configuration and technical blockers.
• Own RFP/RFI responses and technical solution documentation.
• Translate technical needs into crisp solution proposals and architecture diagrams.
• Work closely with Product & Engineering to surface customer insights and influence roadmap.
• Create reusable playbooks, demo scripts, integration templates, architecture diagrams, etc.
• Support handoff to Customer Success post-close to ensure seamless onboarding.

DevOps Engineer

• Build, lead, and mentor a team of DevOps and SRE engineers.
• Drive hiring, onboarding, goal-setting, performance reviews, and career development.
• Foster a strong culture of ownership, automation, reliability, and continuous improvement.
• Act as a multiplier — unblock teams, set direction, and raise the overall engineering bar.
• Own the cloud infrastructure strategy across AWS, including scalability, resiliency, security, and cost optimization.
• Define and evolve Infrastructure as Code (IaC) standards using Terraform.
• Establish best practices for CI/CD, container orchestration, and cloud-native architectures.
• Partner with engineering teams to design infrastructure that supports rapid, safe deployments.
• Define and drive SRE practices, including SLIs, SLOs, error budgets, and reliability reviews.
• Lead incident management, serving as an incident commander for critical outages.
• Drive blameless postmortems, ensuring actionable follow-ups and systemic improvements.
• Ensure strong observability across systems using monitoring, logging, and alerting platforms.
• Collaborate with Security teams to embed DevSecOps practices into pipelines and infrastructure.
• Ensure compliance with standards such as SOC 2, ISO 27001, and internal security policies.
• Own infrastructure cost visibility, optimization, and budget accountability.

Solutions Engineer

Infra Manager – DevOps, SRE