Joseph Spine Institute

Bilingual

• Answers, orients, and greets telephone patients in a prompt, professional, friendly, and enthusiastic manner.
• Utilizes efficient data entry skills to schedule patients into Allscripts system, allowing ample time for relevant imaging, authorizations, follow ups, etc.
• Cheerfully obtains required patient demographics, insurance, and eligibility information and inputs data accurately and completely while simultaneously providing an excellent telephone experience for each patient.
• Translates telephonic conversations in Spanish and English accurately, and ensures clear communications, patient confidentiality, and diligently protects patient health information per HIPAA.
• Meets or exceeds productivity requirements as directed by the Medical Scheduling Manager.
• Forwards general inquiries to appropriate team members.
• Maintains professional working relationships with all contacts, both internal and external.
• Provides timely responses with appropriate sense of urgency to all inquiries within 24 hours per company policy (voicemails, emails, online requests, etc.)
• Manages limited paper documents and assists with effective electronic indexing as required.
• Exhibits high quality initiative and a patient-focused attitude to provide a world-class, positive experience for every caller, every time.
• Performs other duties as directed or assigned by the Medical Scheduling Manager.

Bilingual Medical Scheduler

Marketing

• Collaborates with internal teams to develop and deliver branding projects.
• Identifies target clients and executes strategies to negotiate and promote business development.
• Collects and compiles patient feedback in an easily reviewed and understood format for review by Practice management and leadership.
• Develops and executes innovative marketing strategies to track, review, and modify performance of marketing initiatives.
• Forecasts and analyzes sales trends and marketing strategies; prepares and presents weekly reports to Physicians demonstrating tangible campaign results and makes recommendations based on analysis.
• Acquires and distributes materials related to sales and marketing in assigned territories.
• Develops and maintains positive relationships with existing and potential clients and all JSI staff.
• Attends after-hours marketing events as required.
• Reports to office daily for car pickup/return and holds weekly planning meetings with the Marketing Manager and CEO while traveling locally (Hillsborough and Pinellas counties) via company owned vehicle to develop business and promote our brand.
• Performs other duties as assigned.

Bilingual Medical Scheduler

Clinic Concierge – Medical Field