Act as an escalation point beyond Tier 1 and own complex incidents end-to-end
Troubleshoot advanced Windows 11, mobile device, and virtual machine performance issues
Support Azure infrastructure, including VMs, Development, and virtual desktop environments
Administer Microsoft 365 (Exchange Online, Teams, SharePoint, licensing)
Manage Entra ID (user lifecycle, group management, MFA, access control issues)
Deploy and enforce Intune device policies and compliance standards
Diagnose and remediate endpoint security posture issues
Own patch validation, vulnerability remediation, and system hardening
Document thoroughly and follow structured operational practices
Maintain strong alignment with HIPAA/HITRUST security controls

Requirements

4–6 years of progressive IT support/systems administration experience
Proven Tier 2 capability with independent problem-solving
Hands-on Azure experience (VMs, RBAC, identity concepts)
Strong Microsoft 365 administration background
Experience with Intune-managed endpoints
Experience supporting VDI (Azure Virtual Desktop preferred)
Demonstrated root-cause troubleshooting ability

Benefits

401(k) matching up to 4%
Comprehensive Medical, Dental, and Vision insurance
Employer-paid Life insurance ($25,000) plus Long/Short Term Disability
2 weeks PTO and 10.5 paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows 11 troubleshootingAzure infrastructureMicrosoft 365 administrationIntune device policiesendpoint securitypatch validationvulnerability remediationsystem hardeningroot-cause troubleshootingVDI support

Soft Skills

problem-solvingdocumentationoperational practicesindependent workescalation management