Jorie AI

IT Support

• Act as an escalation point beyond Tier 1 and own complex incidents end-to-end
• Troubleshoot advanced Windows 11, mobile device, and virtual machine performance issues
• Support Azure infrastructure, including VMs, Development, and virtual desktop environments
• Administer Microsoft 365 (Exchange Online, Teams, SharePoint, licensing)
• Manage Entra ID (user lifecycle, group management, MFA, access control issues)
• Deploy and enforce Intune device policies and compliance standards
• Diagnose and remediate endpoint security posture issues
• Own patch validation, vulnerability remediation, and system hardening
• Document thoroughly and follow structured operational practices
• Maintain strong alignment with HIPAA/HITRUST security controls

Tier 2 IT Support, Cloud Operations Specialist