Jorie AI

Customer Success Manager

• Handle client inquiries via telephone, email, etc.
• Assist in the onboarding process, providing education and training to clients about RCM processes.
• Prepare and run weekly and monthly check-in and KPI customer calls.
• Maintain positive relationships with customers, ensuring their satisfaction and loyalty.

Customer Success Associate/Specialist

Full-stack Engineer

• Develop & Implement: Design software solutions supporting RPA, AI, and healthcare automation.
• Code Quality: Write clean, testable, and maintainable code, primarily in Python.
• Integrate: Connect AI/ML models, APIs, and healthcare data systems (FHIR, HL7, EDI).
• Collaborate: Partner with the team to define technical requirements and architecture.
• Test & Deploy: Conduct unit/integration testing and support deployment via CI/CD and containerization.
• Compliance: Maintain strict adherence to industry standards, including HIPAA and HITRUST.

AI Software Engineer

QA Engineer

• Conducts routine audits of end-to-end process assignments to ensure proper SOP/guidelines are met.
• Evaluates eligibility verification and pre – authorization processes.
• Evaluates basic coding, charge entry, billing, and claims process, in addition to denied claims to ensure accuracy.
• Identify trends, root causes and system issues related to denials, no response, or underpayments.
• Collaborate with management to develop and implement process improvement plans.
• Maintain QA reports and complete timely weekly/monthly submissions.

Revenue Cycle Quality Assurance Specialist

• Responsible for the quality assurance of our internal coding team and performs quality audits to ensure compliance with coding guidelines.
• Leverages extensive knowledge of federal, state, and payer-specific regulations and policies to audit coded charts.
• Provide coding, financial and/or operational reports, and provide feedback to improve documentation to maximize revenue and reduce denials.
• Performs audits of the coding team, providing feedback and education based on results.
• Develops overall educational materials based on common trends identified during the audit process.
• Conducts internal coding audits and analysis of issues holding up accounts and follows guidelines.
• Identifies areas of utilization improvements and monitors expected outcomes.
• Identifies recurring problems and procedural deficiencies and provides solutions to eliminate them.
• Research and update new and/or revised coding and compliance standards.
• Performs other related duties as required or requested.

Medical Coding, Multi-Specialty QA Specialist

Technical Project Manager

• Track project milestones rigorously to ensure alignment with anticipated completion dates.
• Proactively identify issues or risks that could impede timelines and work relentlessly toward resolutions.
• Manage delivery tracking and reporting including monitoring key metrics.
• Maintain impeccable hygiene within Jira.
• Collaborate with Product and Engineering leadership.
• Act as the primary coordinator for cross-team dependencies.
• Run agile ceremonies including backlog refinement, planning, daily standups, reviews, and retrospectives.

Sales

• Own and close complex, multi-stakeholder RCM deals with hospitals, IDNs, and large multi-specialty groups
• Lead executive-level discovery conversations focused on financial and operational pain points
• Drive full sales cycle from discovery to contract closure
• Position platform-driven, automation-first RCM versus labor-heavy or point-solution competitors
• Build client-specific pro formas, including Net Patient Revenue, Cost-to-Collect, and cash yield improvements
• Defend assumptions confidently with CFOs and finance teams
• Adjust pro formas based on payer mix and client sophistication
• Demonstrate strong understanding of the full RCM lifecycle
• Collaborate with internal ops and implementation teams

Customer Success Associate/Specialist

AI Software Engineer

Revenue Cycle Quality Assurance Specialist

Medical Coding, Multi-Specialty QA Specialist

Technical Project Manager

Director of Sales – Revenue Cycle Management, RCM