Jorie AI

Accounts Receivable

• Insurance collections, including submitting and following up on claims as assigned by RCM
• Review and attach appropriate documentation to resolve denied claims and submit appeals
• Appeal writing and appeal processes by payer
• Follow-up with payers via phone, emails, fax or payer portals to ensure timely resolution
• Document and maintain report of activities and daily contact with insurance carriers
• Perform other duties assigned by Revenue Cycle Manager and report as directed
• Meet daily production goals (40+ claims per day)
• Weekly schedule: Mon-Tue ECA AR focus on AR over 90 and trending; Wed-Thu WKI AR focus on AR over 90 and trending; Fri project management summary and RCM 1:1 for next week gameplan

AR Specialist

Onboarding Specialist

• Direct the end-to-end onboarding process for new clients, ensuring a smooth transition from contract signing to system implementation.
• Develop and manage detailed onboarding plans, defining tasks, timelines, and resource requirements to guarantee on-time delivery and client satisfaction.
• Oversee the collection and organization of client information and documentation; maintain accurate records and ensure systems are consistently updated.
• Partner with Sales, Product Development, Customer Support, and other teams to coordinate resources and deliver a cohesive onboarding experience.
• Provide regular status updates to clients and address questions or concerns promptly, serving as the primary point of contact during onboarding.
• Identify opportunities for continuous improvement and leverage automation to enhance efficiency, accuracy, and scalability within the onboarding process.
• Track and evaluate the progress of onboarding activities, anticipate potential bottlenecks and escalate issues for timely resolution.
• Cultivate strong client relationships during onboarding, providing exceptional service, clear communication, and proactive support.

Director of Client Onboarding

Controller

• Lead and oversee all accounting operations, including general ledger, revenue recognition, accounts payable/receivable, and consolidations.
• Ensure compliance with U.S. GAAP, including SaaS-specific revenue recognition standards (ASC 606).
• Own the month-end and year-end close processes to deliver accurate and timely financial
• Improve accounting processes and establish scalable workflows to support the company’s
• Manage and optimize the NetSuite ERP system, driving automation, accuracy, and process
• Partner with finance to support budgeting, forecasting, and variance
• Develop and maintain strong internal controls, policies, and procedures in line with best
• Coordinate external audits, tax filings, and other compliance
• Provide leadership, mentoring, and development for accounting
• Collaborate with executive leadership to provide strategic financial insights and support business growth initiatives.

Customer Success Manager

• Develop and execute the customer success vision, strategy, and objectives in alignment with overall company goals
• Collaborate with leaders to integrate customer success into all aspects of the business
• Work closely with sales, product development, onboarding, marketing, product, and other departments to ensure seamless coordination, communication, and handoffs
• Advocate for customer needs and insights within the organization
• Implement best practices for delivering an exceptional customer experience throughout the entire customer lifecycle
• Continuously assess and refine customer touchpoints to drive satisfaction and loyalty
• Develop and nurture customer advocates to support marketing and sales efforts
• Leverage customer testimonials, case studies, and success stories to enhance the company's reputation
• Develop and implement strategies to reduce churn and increase customer retention
• Identify opportunities for upselling and cross-selling to maximize customer lifetime value
• Manage, recruit, and train a world-class customer success team
• Foster a customer-centric culture, ensuring the team is motivated and equipped to deliver outstanding results
• Utilize data and analytics to measure customer success metrics, track KPIs, and drive improvements in customer satisfaction
• Report directly to the VP of Client Success and lead a high-performing team dedicated to customer satisfaction, retention, and growth

Client Success Director

QA Engineer

• The Revenue Cycle Multi-Specialty Quality Assurance Specialist is responsible for evaluation and ensuring accuracy, and efficiency of end-to-end revenue cycle processes across various medical specialties
• Maintains quality standards related to eligibility verification/authorizations, charges, basic/minimal coding, billing, collections/reimbursement, payment posting, and patient billing
• Works with QA manager to identify improvement areas, perform root cause analysis, provide recommendations and assist with streamlining processes
• Conducts routine audits of end-to-end process assignments to ensure proper SOP/guidelines are met
• Evaluates eligibility verification and pre-authorization processes
• Evaluates basic coding, charge entry, billing, and claims processes, in addition to denied claims to ensure accuracy
• Identifies trends, root causes and system issues related to denials, no response, or underpayments
• Collaborates with management to develop and implement process improvement plans
• Maintains QA reports and completes timely weekly/monthly submissions

Quality Assurance Specialist, Revenue Cycle – Multi-Specialty

• Perform A/R follow-up on outstanding claims across hospital, physician, inpatient, outpatient, and ambulatory settings
• Manage and resolve denials/appeals, claim edits, rejections, and rebilling with precision and timeliness
• Work extensively with Medicare accounts, ensuring compliance with all guidelines
• Navigate and resolve issues with other payors (experience helpful, but less extensive required)
• Utilize Meditech and Waystar systems to track, review, and manage claims efficiently
• Apply working knowledge of Novitas payor processes (preferred, not required)
• Generate reports and track trends using Microsoft Excel and MS Office Suite
• Communicate effectively with internal teams, external payors, and providers to resolve discrepancies
• Work independently in a remote setting while meeting performance standards and deadlines

AR Specialist

Director of Client Onboarding

Controller

Client Success Director

Quality Assurance Specialist, Revenue Cycle – Multi-Specialty

Accounts Receivable Follow-Up Specialist