JOOR

Customer Success Manager

• Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy
• Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
• Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption
• Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance
• Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward
• Drive increased engagement for new and existing customers
• Strategize and identify how the team can increase renewal rates and keep our churn rate near zero
• Strategically expand our revenue in accounts through cross-sell and upsell
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Drive new business growth through greater advocacy and reference ability

Data Scientist

• Define and execute JOOR’s analytics strategy, aligning it directly with company goals, product roadmaps, and revenue targets.
• Mentor, and lead the analytics and data engineering team.
• Collaborate with Product and Engineering to integrate analytical models and insights directly into the JOOR platform.
• Oversee the development of executive dashboards, KPI tracking, and automated reporting systems to give stakeholders clear visibility into business health (GMV, user engagement, retention).
• Champion data integrity. Lead the team to define a scalable data architecture, accurate pipelines, and stringent data governance protocols.
• Translate complex data findings into clear, strategic recommendations for non-technical stakeholders.

Customer Success Manager

Head of Analytics