JOOR

Customer Success Manager

JOOR

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy
  • Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
  • Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption
  • Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance
  • Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward
  • Drive increased engagement for new and existing customers
  • Strategize and identify how the team can increase renewal rates and keep our churn rate near zero
  • Strategically expand our revenue in accounts through cross-sell and upsell
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference ability

Requirements

  • 2+ years of experience managing accounts or owning a book of business required
  • Experience in fashion wholesale and or using JOOR is a plus
  • 3-5 years of relevant work experience in SaaS, Account Management or Strategy Consulting preferred
  • Excellent presentation, written, and oral communication skills
  • Strong negotiation and sales skills
  • Experience collaborating with cross-functional teams a plus
  • A proactive, consultative account manager
  • An ability to handle difficult upselling and reselling conversations
  • A scrappy go-getter
Benefits
  • Competitive base salary and performance-based variable earnings
  • Access to international trade shows and market weeks to see the product in action
  • Collaborate with our teams around the world
  • Private Medical, Dental, & Vision coverage
  • Opportunities for growth and development through various internal initiatives
  • Transparency into the state of our business via quarterly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementSaaSstrategy consultingupsellingcross-selling
Soft Skills
presentation skillswritten communicationoral communicationnegotiation skillscollaborationproactiveconsultative approachcustomer advocacysense of urgencyprofessionalism