Joom

Marketplace Consultant

Joom

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Develop and maintain strong client relationships, ensuring alignment with customer needs
  • Serve as the primary point of contact for customer inquiries and ensure timely resolution of issues
  • Create detailed reports, analyses, and recommendations based on JoomPulse data for our customers
  • Lead regular meetings with customers and conduct ongoing product training sessions
  • Drive growth through upsell and cross-sell opportunities while continuously improving NPS and success KPIs
  • Manage end-to-end customer onboarding and the technical adoption of our data tools

Requirements

  • Proven experience working with sellers, brands, or stores on marketplaces as a consultant or analyst
  • Advanced knowledge of key e-commerce metrics and marketplace specifics for merchants and brands
  • Demonstrated ability to turn raw data and charts into structured business logic and clear narratives
  • AI-friendly mindset with practical experience using AI tools for task automation
  • Proven track record conducting in-depth product, design, and problem interviews
  • Hands-on experience with customer retention and nurturing relationships with enterprise clients
  • Minimum intermediate level of English; fluent in Portuguese
  • Preferably experience working with analytical tools similar to JoomPulse
Benefits
  • Competitive compensation: fixed monthly fee paid under a service contract (PJ/PF), with the possibility to transition to CLT employment later
  • Remote-first flexibility: work from anywhere in Brazil, with flexible hours and clearly defined responsibilities
  • Growth opportunities: potential for long-term collaboration and transition to full-time employment based on mutual fit and business needs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysiscustomer onboardingtask automatione-commerce metricsbusiness logicproduct trainingreport creationproblem interviewscustomer retentionupselling
Soft skills
client relationship managementcommunicationproblem-solvingleadershiporganizational skillsanalytical thinkingnarrative developmentcollaborationadaptabilitycustomer service