Joom

General Counsel

• Drafting and reviewing contracts, policies and legal documents, and conducting legal research — particularly in the areas of pharmaceuticals, marketing and data protection
• Legal assessment of marketing campaigns, product concepts and new business models
• Developing strategies to minimize legal risks and preparing relevant information for senior management
• Establishing efficient legal processes and coordinating external counsel
• Liaising with authorities, regulators, trade associations and non-profit organizations

Legal Counsel – m/f/d

Business Development Rep

• Develop and implement an effective sales strategy to acquire new pharmaceutical, OTC and pharmacy partners — including proactive outreach, pitching and closing
• Advise clients on marketplace and retail media solutions and create tailored proposals across the entire sales funnel
• Build and maintain long-term business relationships with key contacts in the pharmaceutical sector as well as with pharmacy chains and individual pharmacies, and continuously develop existing accounts
• Analyze market and competitive developments to identify new business opportunities and to strategically evolve our offering

Senior Business Development Manager

• Drafting and reviewing contracts and legal documents, and conducting legal research, primarily in the areas of pharmaceuticals, marketing, and data protection
• Conducting legal reviews of marketing campaigns and new product concepts
• Developing strategies to mitigate legal risks across all business areas and preparing concise briefings for senior management
• Establishing efficient legal processes and frameworks
• Collaborating with external counsel, regulatory authorities, nonprofit organizations, and industry associations

Legal Counsel

Account Manager

• Develop and fully manage the consulting partner program strategy, value proposition, and operational effectiveness
• Scout, qualify, and activate influencers aligned with JoomPulse’s target audience
• Identify, prospect, and close new partnerships with key consulting firms to meet acquisition and revenue targets
• Build high-trust, long-term relationships with partners and influencers, acting as JoomPulse’s technical and consultative ambassador
• Develop and oversee comprehensive onboarding, training, and certification programs for all partners and creators
• Monitor the e-commerce calendar to propose and execute seasonal campaigns, promotions, and co-marketing initiatives
• Track key partner performance KPIs (activation, revenue, retention) and generate data-driven reports for strategic decision-making

Partnerships and Influence Marketing Specialist

Customer Success Manager

• Develop and maintain strong client relationships, ensuring alignment with customer needs
• Provide fast & full answers to clients’ questions and support for their problems
• Keep customers informed on new features and best practices to enhance usage
• Monitor customer engagement and satisfaction to identify upsell and renewal opportunities
• Lead renewal processes and identify growth opportunities within customer accounts
• Ensure high retention rate by providing excellent customer success service & support

Customer Success Specialist

Sales

• Support clients and sales executives throughout the post-sales stage: handling inquiries, tracking the fulfillment of deal terms, and assisting with operational issues.
• Independently handle routine and standard client cases; escalate more complex issues to a manager when needed.
• Collaborate with both internal teams (logistics, finance, legal, support) and external clients.
• Work with CRM systems and task management platforms: set and monitor tasks, track progress, and keep statuses updated.
• Double-check calculations and commercial terms.
• Ensure accuracy in documentation and post-sale operations such as delivery and payment tracking.
• Negotiate order retention with clients to prevent cancellations.

Sales Support

Customer Support

JoomPro is the first end-to-end cross-border B2B marketplace. We aspire to create a new level of service in the wholesale purchasing market. We give everyone, anywhere in the world, the opportunity to order goods from factories in China easily and efficiently. After a successful launch in Brazil, we are now expanding to Mexico to bring seamless wholesale trade to new markets. JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a platform for global shopping; JoomPulse, a data platform that provides analytics and recommendations for marketplace sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products. Now we are looking for a New Merchant Support Specialist to manage all processes from lead identification to continuous relationship management, ensuring merchant success on JoomPro platform. Responsibilities Identify, filter, and validate high-potential merchant leads based on defined criteria Effectively present JoomPro’s value proposition and key features to encourage merchant registration Support new merchants through the full onboarding process, including registration, KYC verification, and training Provide clear guidance and support to ensure merchants create high-quality product listings that comply with JoomPro’s standards and requirements Establish and maintain strong relationships with newly onboarded merchants, acting as their primary point of contact for all onboarding-related inquiries and support