Joom

Customer Support

JoomPro is the first end-to-end cross-border B2B marketplace. We aspire to create a new level of service in the wholesale purchasing market. We give everyone, anywhere in the world, the opportunity to order goods from factories in China easily and efficiently. After a successful launch in Brazil, we are now expanding to Mexico to bring seamless wholesale trade to new markets. JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a platform for global shopping; JoomPulse, a data platform that provides analytics and recommendations for marketplace sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products. Now we are looking for a New Merchant Support Specialist to manage all processes from lead identification to continuous relationship management, ensuring merchant success on JoomPro platform. Responsibilities Identify, filter, and validate high-potential merchant leads based on defined criteria Effectively present JoomPro’s value proposition and key features to encourage merchant registration Support new merchants through the full onboarding process, including registration, KYC verification, and training Provide clear guidance and support to ensure merchants create high-quality product listings that comply with JoomPro’s standards and requirements Establish and maintain strong relationships with newly onboarded merchants, acting as their primary point of contact for all onboarding-related inquiries and support