Joni and Friends

Salesforce Administrator

• Under the supervision of the Vice President, IT Services, support the overall objectives of Joni and Friends’ IT Services department
• Perform Salesforce Administration
• Serve as primary system administrator for the Salesforce.com environment
• Perform Salesforce configuration and customization to support process automation
• Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Coordinate the evaluation, scope and completion of new development requests and projects
• Support processes promoting data integrity, data governance, and compliance
• Act as Security administrator and drive security architecture and data protection
• Work independently with members of the user community to define and document development requirements
• Develop and maintain effective documentation on configuration changes, integrations, and processes
• Software Systems Administration
• Security Administration of major software systems used by organization
• Administration of managed packages, cloud-based SAAS and systems integrated with Salesforce
• Complete training or self-study to gain knowledge and/or certifications for new software systems to allow proper administration
• Lead and guide vendor engagement for enhanced services and support of systems
• Training
• Communicate and train staff on new programs, upgrades and processes
• Help develop and maintain department policies, SOPs and documentation
• Additional duties
• Remain current with industry related technology standards and best practices
• Participate in strategy planning and implement solutions for new or improved IT infrastructure and software systems
• Vendor management for outsourced services and support of IT systems
• Lead projects and assignments to support the overall IT strategic plan
• Complete or participate in annual audits of IT Systems, Infrastructure and Security
• Occasional travel may be required
• Other duties and projects as assigned by supervisor to support department and organizational needs

Salesforce System Administrator