Joni and Friends

Customer Support

• Respond to mail, email, social media, and telephone communications from constituents affected by disability
• Choose appropriate prototype letter responses reflecting the philosophy of the ministry
• Draft letters that are sensitive and empathetic
• Promote materials, resources, and ministry activities for furthering disability ministry
• Maintain high quality grammar and punctuation
• Exercise good judgment in referring unusual or complex problems to the manager
• Interact with callers needing prayer and encouragement
• Coordinate responses to constituents referred to other departments or US Ministries offices
• Assist in packaging of outgoing mail and organizing departmental files
• Actively participate in prayer events/projects

Care and Support Specialist