Care and Support Specialist

Joni and Friends

Support Joni and Friends’ Response department by handling communications with constituents affected by disability. Performing various tasks to promote ministry activities and maintain communication records.

Posted 5/1/2026part-timeAgoura Hills • California • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

About the role

Key responsibilities & impact

Respond to mail, email, social media, and telephone communications from constituents affected by disability
Choose appropriate prototype letter responses reflecting the philosophy of the ministry
Draft letters that are sensitive and empathetic
Promote materials, resources, and ministry activities for furthering disability ministry
Maintain high quality grammar and punctuation
Exercise good judgment in referring unusual or complex problems to the manager
Interact with callers needing prayer and encouragement
Coordinate responses to constituents referred to other departments or US Ministries offices
Assist in packaging of outgoing mail and organizing departmental files
Actively participate in prayer events/projects

Requirements

What you’ll need

Must possess a vibrant personal relationship with Jesus Christ
Bachelor’s degree, preferably in psychology, biblical counseling, sociology, and/or theology, or equivalent work experience
Excellent reading, writing, and typing skills
Good detail orientation, flexibility, and researching skills
Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet
Knowledge and experience with the disability community and/or resources is valuable

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

reading skillswriting skillstyping skillsdetail orientationresearching skillsWindowsMicrosoft ExcelMicrosoft WordMicrosoft OutlookInternet

Soft Skills

empathygood judgmentflexibilitycommunicationorganizationsensitivityencouragementcoordinationparticipationrelationship building

Certifications

Bachelor's degree