Assistant Facility Manager
Jones Lang LaSalle Americas, Inc.
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $79,550 - $86,000 per year
About the role
- Remotely serve as the main point of contact for facility equipment, maintenance questions, issues, and repairs; cultivate positive relationships with clients, vendors, and the facility management team
- Plan, schedule, coordinate, and assign maintenance activities using industry and client best practices for JLL MTS and Alliance Vendor partners
- Create, manage, and verify work orders; oversee daily review and facilitate resolution to ensure exceptional service delivery and customer experience meets and exceeds the KPI goals
- Manage and coach vendors, ensuring compliance with safety, infection control, and service level requirements; deliver coaching and direction on CMMS (Corrigo) use as needed
- Administer the CMMS, oversee proper system use and configuration, and maximize its capabilities for central, facility management, and reporting objectives
- Analyze work orders, preventive maintenance, and customer feedback; develop and implement strategies to improve operational performance and mitigate risk
- Support call center escalations, communicate with supervisors and regional manager, and provide accurate updates and progress reports on repairs and projects
- Produce monthly, quarterly, annual, and ad-hoc reports and presentations on work orders, maintenance, service levels, labor, incidents, and training
- Model JLL values by prioritizing wellbeing, championing inclusivity, and seeking innovative solutions to enhance the client and employee experience.
Requirements
- High school diploma or equivalent; undergraduate degree preferred
- At least 3–4 years’ experience in facilities management and Corrigo CMMS/work order applications, ideally with multi-site portfolios
- Superior customer service orientation, with strong written, verbal, and people skills
- Highly organized, able to multitask, plan, and manage work under time constraints without direct supervision
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Power Point); capable of customizing administrative reports
- Ability to maintain professionalism under stressful situations and handle emergency calls on a rotating schedule as needed (nights/weekends/holidays)
- Strong collaborative approach to working with diverse teams and stakeholders.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
facilities managementwork order applicationspreventive maintenanceoperational performance analysisreportingcustomer feedback analysiscoachingsafety complianceinfection control
Soft Skills
customer service orientationwritten communicationverbal communicationpeople skillsorganizational skillsmultitaskingtime managementprofessionalismcollaboration