Senior Director – Quality Assurance
Jones Lang LaSalle Americas, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $192,000 - $210,000 per year
Job Level
About the role
- Lead and facilitate structured problem-solving sessions including Lean Problem-Solving Sessions, Failure Mode and Effects Analysis (FMEA), root cause analysis, kaizen events, and other quality improvement methodologies to identify and mitigate operational risks
- Design, document, and optimize operational processes using LEAN and Six Sigma methodologies, including process mapping the Corporate Real Estate Production Cycle and related systems and controls to drive improvement.
- Drive continuous improvement initiatives that enhance quality, efficiency, and customer satisfaction
- Develop and maintain comprehensive process documentation and standard operating procedures
- Lead and influence cross-functional teams and stakeholders who do not have direct reporting relationships
- Guide project teams through complex operational improvements and quality initiatives
- Build consensus and drive adoption of new processes and methodologies across departments
- Mentor team members on quality tools, LEAN principles, and continuous improvement practices
- Implement structured change management approaches to ensure successful process transformations
- Communicate complex technical concepts and improvement opportunities to diverse audiences
- Facilitate workshops, training sessions, and stakeholder meetings to drive organizational alignment
- Present findings, recommendations, and project updates to senior leadership
- Understand and support existing key performance indicators (KPIs) and quality metrics to ensure process improvements align with organizational objectives
- Assess impact of proposed system and data changes on established governance frameworks and data integrity
- Collaborate with data governance teams to evaluate risks and opportunities related to metrics and reporting when implementing process changes
- Analyze performance data to identify trends, opportunities, and areas for improvement while maintaining alignment with existing measurement systems
Requirements
- Bachelor's degree in Engineering, Operations Management, Business Administration, or related field preferred; equivalent professional experience will be considered.
- Green Belt or Black Belt certification in Six Sigma methodology required
- LEAN certification or extensive LEAN implementation experience preferred
- Minimum 5-7 years of experience in quality operations, process improvement, or operational excellence roles
- Proven experience leading FMEA processes and risk assessment methodologies
- Demonstrated facility operations knowledge across multiple functional areas
- Strong background in process documentation, standardization, and optimization
- Advanced knowledge of LEAN principles, tools, and implementation strategies
- Proficiency in Six Sigma methodology and statistical analysis tools
- Experience with process mapping, value stream mapping, and workflow optimization
- Knowledge of performance management systems and data governance frameworks
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LEANSix SigmaFMEAroot cause analysisprocess mappingworkflow optimizationstatistical analysisperformance management systemsdata governance frameworksquality improvement methodologies
Soft Skills
leadershipcommunicationmentoringcollaborationproblem-solvinginfluencingfacilitationconsensus buildingorganizational alignmentchange management
Certifications
Green BeltBlack BeltLEAN certification