Assistant Facilities Manager
Jones Lang LaSalle Americas, Inc.
full-time
Posted on:
Location Type: Office
Location: Austin • Texas • United States
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About the role
- Support daily operations across assigned sites, including routine campus walks, service checks, and issue identification/escalation.
- Coordinate and track preventive and corrective maintenance activities to ensure timely execution and minimal disruption.
- Provide after-hours/on-call response support per site requirements (as part of a rotation or as directed).
- Assist with operational audits, site readiness, and continuous improvement initiatives.
- Oversee and manage work order intake, triage, assignment, tracking, and closeout within the client CMMS.
- Enforce quality standards for work order documentation (scope, notes, labor, materials, completion codes, and customer communication).
- Monitor backlog, aging work orders, and SLA performance; drive corrective actions and ensure accountability across vendors and internal teams.
- Develop and maintain reporting dashboards/metrics for work order performance and recurring issues.
- Support the Facilities Manager in managing soft services programs (janitorial, waste/recycling, pest control, landscaping/grounds, mailroom, conference room support, etc., as applicable to the sites).
- Serve as a primary point of contact for day-to-day client needs, visitors, and guests—ensuring responsive, professional communication and follow-through.
- Support OPEX tracking, invoice reconciliation, purchase order support, and monthly/quarterly variance reporting.
Requirements
- 3+ years of experience in facilities management, workplace services, or building operations (multi-site experience preferred).
- Demonstrated experience supporting soft services operations and vendor performance management.
- Working knowledge of work order management processes; CMMS (Corrigo) experience required
- Strong customer service orientation with proven ability to manage client expectations and communicate effectively.
- Financial aptitude: experience with budgets, variance reporting, invoice/PO processes, and basic forecasting support.
- Strong organizational skills with the ability to manage multiple priorities, coordinate schedules, and drive closure.
- Proficient with Microsoft Office (Excel, Outlook, Teams); comfort producing operational reports and trackers.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
facilities managementwork order managementpreventive maintenancecorrective maintenanceoperational auditsreporting dashboardsvariance reportinginvoice reconciliationbudget managementforecasting
Soft Skills
customer service orientationcommunicationorganizational skillsmulti-taskingclient managementproblem-solvingprofessionalismresponsivenessteam collaborationaccountability