Technical Operations Lead
Jones Lang LaSalle Americas, Inc.
full-time
Posted on:
Location Type: Office
Location: Charlotte • North Carolina • Pennsylvania • United States
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Salary
💰 $61,000 - $76,000 per year
Job Level
About the role
- Monitor client assets including network systems, alarms, and building automation to ensure full operational status and escalate any potential impacts
- Coordinate and manage building-related incidents, determining severity levels and executing appropriate notifications to occupants, engineering staff, and stakeholders
- Ensure compliance with policies and procedures for alarm management, mechanical infrastructure monitoring, fire and life safety systems, and record keeping
- Track, escalate, and communicate incidents with business disruption potential through established protocols and channels
- Assist field operations with equipment troubleshooting using building automation system data, trend analysis, and system overrides
- Monitor and coordinate building shutdown activities through automation systems and validate vendor activity approvals
- Conduct proactive virtual tours of facility systems to verify proper operation and identify potential issues
- Generate, process, and manage work orders in designated systems while dispatching technicians and following up appropriately
- Review, manage, and issue shift reports while providing coaching, training, and quality assurance oversight for team members
Requirements
- High School diploma or GED equivalent
- Strong proficiency in computer applications including Word and Excel
- Excellent written and verbal communication skills
- Proven ability to develop accurate periodic reports under critical client-defined deadlines
- Strong time management, multi-tasking, and organizational skills with exceptional attention to detail
- Self-starter capability with ability to work effectively in fast-paced, high-volume environments
- Flexibility for varied shifts including nights and weekends
- Analytical skills to assess system operations, identify problems/malfunctions, and implement corrective actions
- Understanding of technology, software applications, and computer systems
- Strong customer focus and customer service orientation
- Excellent interpersonal skills and ability to remain calm during stressful or emergency situations
- Degree or education in technology-related field from accredited university/college (Preferred)
- Experience with Building Automation Systems (BAS) (Preferred)
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
building automation systemstrend analysisequipment troubleshootingalarm managementmechanical infrastructure monitoringfire and life safety systemswork order managementreport generationsystem overridesdata analysis
Soft Skills
written communicationverbal communicationtime managementmulti-taskingorganizational skillsattention to detailself-startercustomer service orientationinterpersonal skillscalm under pressure