Compile and analyze operational data from various service lines, create dashboard updates and performance tracking reports, support monthly KPI reporting and client satisfaction metrics, and assist with data quality assessments and trend analysis
Document current state processes and workflows, support process mapping and improvement initiative research, maintain COE knowledge base and best practices library, and assist with lean methodology implementation tracking
Coordinate cross-service line meetings and governance sessions, maintain project timelines and milestone tracking, support initiative communication and stakeholder updates, and manage COE calendar and administrative tasks
Assist with training material development and updates, support employee engagement survey coordination, help organize town halls and leadership communications, and maintain training completion tracking and reporting
Support monthly risk review preparation and documentation, assist with MSA compliance tracking and reporting, help maintain audit documentation and findings follow-up, and support contract deliverable tracking

Requirements

Actively pursuing a bachelor's degree, with 2-3 years completed majoring in Business, Finance, Analytics or Real Estate related disciplines
Strong analytical and Excel skills with excellent communication and organizational abilities
Experience with data visualization tools (PowerBI, Tableau) preferred
Understanding of process improvement methodologies helpful
Exposure to global account operations and transformation leadership desired
Permanent US work authorization required

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisKPI reportingdata quality assessmenttrend analysisprocess mappinglean methodologyrisk review preparationMSA compliance trackingaudit documentationdata visualization

Soft Skills

analytical skillscommunication skillsorganizational skillsstakeholder managementemployee engagementtraining developmentproject managementcross-functional coordinationinitiative communicationleadership communication