Jones Lang LaSalle Americas, Inc.

Workplace Experience Manager

Jones Lang LaSalle Americas, Inc.

full-time

Posted on:

Location Type: Office

Location: Andover • Massachusetts • North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $110,000 - $134,640 per year

About the role

  • Act as lead onsite point of contact for client employee inquiries, issue resolution, troubleshooting, and feedback regarding workplace services
  • Supervise day-to-day operations and duties of Workplace Experience Ambassadors on team while ensuring exceptional service delivery
  • Maintain client's workplace of the future environment while cultivating culture that aligns with client's company values and brand
  • Collaborate with SMEs to maintain consistently welcoming and functional Innovation Hub and Customer Briefing Center
  • Ensure facilities are always prepared to host customer visits with professional presentation and optimal functionality
  • Uphold safety and security procedures while prioritizing employee and guest experience and services
  • Coordinate site resources, activities, events, and communications for comprehensive workplace management
  • Maintain and coordinate site calendar of events while ensuring seamless execution and stakeholder communication
  • Liaise with local leaders, vendors, and facility management to ensure seamless office operations
  • Collaborate with facility management and IT to monitor and maintain facility operation systems including AV, HVAC, security cameras, badge system, reservation system, and digital signage
  • Identify opportunities to enhance workplace experience and create initiatives to streamline processes for client employees
  • Support data collection, analysis, and reporting to align with client's objectives and performance metrics
  • Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements
  • Monitor policies, regulations, and performance metrics to provide flawless execution and stable service delivery for Client Sustainability and Compliance
  • Collaborate with facility management to confirm compliance with global and regional sustainability objectives
  • Ensure adherence to environmental standards and corporate responsibility initiatives
  • Support implementation of sustainable workplace practices and employee engagement programs
  • Transform to Workplace Team of the future while developing existing talent and bringing new capabilities into Experience Services team
  • Ensure highly proactive, responsive, dynamic, and agile team for optimal client and stakeholder management
  • Actively encourage environment that supports teamwork, cooperation, performance excellence, and personal success
  • Develop team through performance assessments and training while managing staff workload through correct resourcing
  • Develop succession plan for key team members and onsite vendors for comprehensive talent management
  • Proactively develop and manage Client relationships ensuring expected service levels are achieved consistently
  • Comply with all requirements of Client contract while meeting or exceeding Key Performance Indicators
  • Deliver exceptional quality of service to Client as reflected by Client feedback and leadership assessment
  • Proactively manage team to deliver surprises and delights that exceed client expectations

Requirements

  • Bachelor's degree in hospitality or related field preferred
  • Minimum 5 years relevant work experience required in similar workplace experience or hospitality management roles
  • Demonstrated ability to provide high level of customer satisfaction in professional service environment
  • Excellent verbal and written communication skills for effective client and team interaction
  • Proficient in Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
  • Strong analytical, organization, and administration skills for comprehensive workplace management
  • Strong interpersonal skills for effective relationship building and team leadership
Benefits
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data collectiondata analysisreportingperformance metricscompliancesustainability practicesworkplace managementcustomer satisfactionevent coordinationfacility operation systems
Soft skills
communicationteam leadershipinterpersonal skillsorganizationproblem-solvingcustomer servicecollaborationagilityperformance excellencetalent management
Certifications
Bachelor's degree in hospitalityhospitality management certification