Contracts and Operations Manager
Coloplast
Global Operations Manager
Jones Lang LaSalle Americas, Inc.
full-time
Posted on:
Location Type: Office
Location: Minneapolis • Minnesota, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $170,000 per year
Job Level
Mid-LevelSenior
About the role
- The GOM will lead the development and delivery of executive level white papers. This role requires exceptional writing and editing capabilities and will coordinate input from multiple stakeholders across global regions, synthesize complex information, and transform technical content into compelling executive-level narratives.
- They ensure all deliverables maintain consistent messaging while meeting the highest standards of quality and strategic alignment.
- The GOM spearheads the development, implementation and maintenance of global account wide Standard Operating Procedures (SOPs), policies, and guidelines by establishing comprehensive operational frameworks, monitoring their effectiveness, and continuously updating to reflect emerging best practices.
- The GOM will be responsible as the main accountable leader for tracking, review, and progress reporting of all global projects, initiatives and actions/tasks on the account.
- The GOM will also maintain a strong linkage to enterprise resources and materials, and to industry best practices.
- It is expected that the GOM will leverage technology to enable simple and efficient processes. Furthermore, the GOM will have a strong connection to the account Analytics/BI team in order to ensure technology and analytics are smoothly integrated.
- Prioritization and governance of all global projects/initiatives in scope
- Manages centralized tools, templates and processes including change control and integrated tracking and reporting across all global projects/initiatives
- Key Stakeholder engagement, reporting and escalation
- Matrixed engagement with corporate, account leadership, and all regional and service line leaders.
Requirements
- Proven global expertise in program, project or transition management with Six Sigma or other quality management experience
- Ability to lead development of creative and unique solutions
- Ability to work cross regionally and managed the matrixed organization
- Demonstrated success in ambiguous situations without compromising quality of service
- Ability and appropriate sense of urgency to manage conflict and issue resolution
- Manage by Influence - Ability to work virtually, cross-region, and network with many people
- Relationship Building - Ability to collaborate and communicate with the client, across the account, corporately, and within the industry.
- Training – training and confirming knowledge transfer is key skill.
- Process Management – able to facilitate and communicate to ensure decision-making.
- Global Initiative Management – able to frame and delegate global initiative delivery
- Ability to clearly state the vision of the department and our clients and then successfully translate that vision into executable steps.
- Results driven with the ability to translate the account plan into a solid delivery model.
- Natural coach with the ability to clearly establish performance expectations, goals and provides point in time feedback to enhance employee performance. Creates an environment with strong morale.
- Ability to take corrective action quickly and decisively when performance falls short of expectation or when redirection is required.
- Solutions oriented to apply rigor and logic to solve difficult problems with effective solutions and demonstrated ability to identify issues before they become problems. Looks beyond the obvious and doesn’t stop at the first answers.
- An expert in the outsourcing business and real estate industry who knows the various products our business offers and can identify within the account plan the levers for opportunity.
- Computer proficiency in Word, Excel, PowerPoint, Adobe and Smartsheet.
- Strong interpersonal and excellent verbal and written communication skills with an ability to interact with executive level external and internal clients.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject managementtransition managementSix Sigmaquality managementprocess managementanalyticsreportingchange controlknowledge transfer
Soft skills
writingeditingrelationship buildingconflict resolutioninfluence managementcollaborationcommunicationcoachingresults drivensolutions oriented