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Valnet
Warranty Closeout Consultant
Jones Lang LaSalle Americas, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $1 per year
Job Level
Mid-LevelSenior
About the role
- Manage warranty project closeouts, ensuring timely resolution and documentation
- Collaborate with internal teams and external partners on defect resolution
- Conduct on-site and virtual meetings to address warranty issues pending number & complexity of warranty issues
- Analyze warranty claim root causes, identifying trends and systemic issues
- Facilitate communication between regional teams, vendors, and project managers
- Build relationships with stakeholders to drive successful outcomes
- Act as primary contact for complex warranty escalations
- Ensure compliance with client standards, policies, and warranty terms
- Monitor warranty claim metrics, partnering with Warranty Consultants for improvements
- Work cross-functionally with client New Store, Reinvestment, Warranty Consultants, and General Contractors
- Develop solutions with Design & Engineers for identified defects
- Manage stakeholder communication throughout warranty resolution process
Requirements
- 3+ years in warranty management, construction management, facilities management, or related field
- Strong project management and problem-solving skills, root cause analysis experience
- Excellent communication skills
- Proficient with project management tools and software
- Independent worker with effective time management skills
- Detail-oriented, organized, and proactive
- Willing to travel 50% of the time
- Ability to conduct on-site and virtual meetings effectively
- Experience with warranty claim analysis and trend identification
- Strong relationship building skills with stakeholders
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
warranty managementconstruction managementfacilities managementroot cause analysisproject management
Soft skills
communication skillsproblem-solving skillstime managementdetail-orientedorganizedproactiverelationship building
