Field Services Engineer
Jonas Software
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Salary
💰 £30,000 - £35,000 per year
Job Level
About the role
- Delivering on-site technical support, installation, maintenance, and repair services for visitor counting systems across various client locations.
- Install, configure, and test hardware systems, including people counting sensors and peripherals.
- Conduct site surveys to assess requirements for safe and efficient installations.
- Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients.
- Carry out scheduled maintenance and system upgrades.
- Maintain accurate documentation of all service activities, including reports and timesheets.
- Liaise with internal teams to coordinate project timelines and resolve escalations.
- Ensure compliance with company standards and health & safety regulations during all field activities.
- Represent the company professionally, delivering timely and courteous service.
- Participate in weekend on-call rotation for remote support.
Requirements
- Experience in a field-based technical support or installation role and working at heights.
- Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies.
- Proficiency in Microsoft Windows environments and MS Office Suite.
- Ability to identify, troubleshoot and repair hardware issues.
- Excellent planning and organisational skills; ability to manage multiple priorities.
- Clean, valid driving license (essential).
Benefits
- 25 days annual leave
- 10 days rolling sick plan, including extended illness pay
- Pension 5% EE and 5% ER
- Life Assurance 4x base salary
- Private Health Insurance
- Cashplan
- Option to join the CSI Employee Share Purchase Scheme
- Personal Travel Insurance
- Cycle to Work scheme
- Electric/Hybrid Vehicle scheme
- Discounted gym membership
- Discounted high street retailer scheme
- Employee funded benefits, such as dental insurance, will writing services etc.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportinstallationmaintenancerepair serviceshardware systemspeople counting sensorsIP networksWi-Fi technologiestroubleshootingsystem upgrades
Soft skills
planningorganizational skillscommunicationcustomer serviceproblem-solvingtime managementteam coordinationescalation resolutionprofessionalismcourtesy
Certifications
clean driving license