Branch Manager
Johnstone Supply
full-time
Posted on:
Location Type: Office
Location: Gainesville • Florida • United States
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About the role
- The Branch Manager directs, promotes, and coordinates branch operations to provide outstanding customer service and optimize branch market share.
- Ensures customers receive prompt, professional service both in person and over the phone by establishing standards and monitoring interaction quality.
- Works directly with customers and develops relationships to establish win-win partnerships.
- Ensures showroom merchandising and appearance contribute to sales goals.
- Resolved customer complaints and disputes professionally and in a timely manner.
- Fosters a cohesive and productive team through collaboration and teamwork.
- Conducts performance reviews and provides coaching throughout the year.
- Establishes, in conjunction with leadership, sales and profitability goals for the branch.
- Manages branch inventory to ensure security and accuracy; oversees product returns and warranty processing.
Requirements
- High school diploma or general education degree (G.E.D.); 5+ years related experience and/or training; or equivalent combination of education and experience.
- Minimum of 1 year directly managing a large team of employees in a wholesale operations setting.
- Experience operating forklift and other warehouse equipment safely and competently.
- Experience with inventory management systems.
- Experience with OSHA safety regulations and procedures.
- Required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members.
- Travel – primarily by motor vehicle – may be required throughout the assigned region/geography and occasionally needed on an interstate level.
- Preferred: Bachelor’s degree preferred.
- Experience managing inventory control.
- Knowledge of HVAC wholesale industry, principles, and practices.
Benefits
- Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
- Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
- Holiday pay – we recognize and pay our employees for 7.5 holidays per year
- Employer medical, dental, and vision plans
- Employer paid life insurance and short-term disability
- Voluntary long-term disability, accident and critical illness insurance
- 24/7 Access to virtual care/telehealth options, and Parental Time Off
- Flexible spending accounts (FSA)
- Employee Assistance Program (EAP) for you, and your family
- Coverage for chiropractic, acupuncture, and massage therapy services
- Tuition reimbursement, up to $5,250 per year
- Employee referral bonus program – earn up to $4,000 per year
- Employee service milestone recognition program
- Employee discounts on products & retail discounts
- Variety of incentive plans for employees
- Bi-weekly pay days on every other Friday
- Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inventory managementforklift operationwarehouse equipment operationcustomer servicesales managementperformance reviewscoachingmerchandisingdispute resolutionsafety regulations
Soft Skills
team collaborationrelationship buildingcommunicationproblem solvingleadershipcustomer interaction qualityprofessionalismcohesivenessproductivitygoal setting