Johnstone Supply

Program Manager

• Partner with store teams to identify barriers to university utilization and co-develop activation plans
• Evaluate training program effectiveness through surveys, outreach, and business outcomes
• Build a community of suppliers, store leadership, partners, and contractors to share training best practices
• Travel to stores and trade events for in-person training walkthroughs, promotional launches, and contractor-facing events
• Provide field support for positioning, advertising, troubleshooting, and in-store university materials
• Track sales and promotions by store and region using scorecards and dashboards
• Guide Power Users in developing customized contractor training tracks and learning plans
• Perform training needs assessments and recommend contractor training solutions and curriculum plans
• Maintain and promote contractor training best practices, facilities, equipment, trainer competencies, curricula, materials, promotion, and safety compliance
• Identify profitable contractor training opportunities and address stakeholder and customer pain points
• Establish contractor feedback processes and curate new training content
• Support stores in developing, housing, and selling contractor training content
• Collaborate with content development teams and vendors to fill content gaps
• Design and execute campaigns, advertising, outreach, and promotions to drive enrollment and completion
• Manage national programs involving contractor training licenses, trade schools, suppliers, and resource providers
• Partner with Marketing, Sales, Product, corporate marketing, and external suppliers
• Present or support training topics at annual meetings, trade events, and seminars
• Create business cases, plan projects, manage budgets, assess risks, provide status updates, and communicate results
• Work effectively with university team members and perform other assigned tasks

HVAC Contractor Training Program Manager