Johnstone Supply

Accounts Receivable

• Sets up new customer accounts;
• Posts customer cash receipts to proper accounts in ERP system;
• Prepares daily bank deposit slips;
• Responsible for contacting assigned customers regarding past due invoices;
• Approves the release of sales orders based on customer credit status;
• Researches customer payment discrepancies and makes necessary adjustments;
• Obtains proper sales tax exemption documentation;
• Processes customer credit card payments on account;
• Provides customer month end balance information to affiliated credit group;
• Assists with running of monthly customer statements;
• Performs customer account maintenance;
• Posts daily branch cash reports and researches any differences;
• Responds to customer and employee inquiries;
• Assists with special projects as required;
• Performs all other duties as assigned.

AR Specialist

Sales

• Identify new accounts with potential within the Northern New Jersey region, and work to build the business proposition, with the end goal of making those accounts Johnstone customers.
• Develop quality data (consistent, measurable) in support of Sales, Marketing and Product programs and analytics
• Proficiency to work with large amounts of data in Excel including advanced formula and pivot table functionality required for reporting and analytical needs
• Establish a solid relationship with sales and marketing to ensure optimal incoming sales.
• Monitor lost sales to ensure we are making a concerted effort to identify and retain prior year’s sales, with the main focus being on retaining key customers.
• Support and assist regional sales teams with process improvements and sales reporting.
• Follow up and follow through with new and existing sales leads
• Provide updated sales data on a daily basis.
• Develop and maintain routine tracking reports reflecting data status, data content, and data follow-ups required
• Work within the Phocas and Solar Eclipse system to verify, compare, align, and measure data inconsistencies
• Perform other duties as assigned

Sales Account Specialist

Support Engineer

• Provide expert level service and customer support during field visits.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Make product recommendations to the head of sales for new and existing products.
• Comprehend customer requirements and make appropriate recommendations/ briefings.
• Confers with customers to assess equipment needs and to determine system requirements.
• Collaborate with other staff members to understand customer requirements, to promote the sale of company products, and to provide sales support to Johnstone customers.
• Diagnoses problems with Johnstone supplied or ordered equipment.
• Provides field product support for all branches and all products.
• Provide technical research and support for staff members in all branches. This includes heat/cool loss, system design data and a working knowledge of systems such as UPGNET.
• Deliver technical presentations that explain products or services to customers, prospective customers, and staff members.
• Provide technical and non-technical support and services to customers or other staff members regarding the use, operation and maintenance of equipment or products.
• Attending technical conferences as a Johnstone representative, gathering new information.
• Maintains knowledge of HVAC/R fundamentals and product lines by: knowing the function of Johnstone product lines, and where and how they are used; knowing the vendors carried and their respective lines; knowing specific features and benefits of most purchased products; staying informed of new products; and utilizing opportunities to further educate self, co-workers and customers.
• Maintains and increases the company’s stature in the marketplace by maintaining a neat and orderly appearance and by conducting oneself in a professional manner and in accordance with company policies.
• Diagnose customer technical problems and answers phones in a prompt and professional manner.
• Meets with management on a regular basis to maintain ongoing communication and to solve customer, employee, or vendor issues.
• Maintains and provides management with a list of outside contacts (names, places, products resolutions) on an ongoing basis.
• Provides counter backup, management support, and training and teaching as required.
• Performs other job-related duties assigned.

AR Specialist

Sales Account Specialist

Technical Support Strategist