HVAC Contractor Training Program Manager

Johnstone Supply

HVAC training program manager expanding contractor education for Johnstone Supply, North America’s leading HVACR wholesale distributor. Driving store adoption, curriculum development, marketing, and national training partnerships.

Posted 8/14/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in contractor training program development, evaluation, and execution, with a strong focus on adult learning principles and effective communication strategies. Proficient in managing project life cycles, utilizing learning management systems, and driving engagement through marketing campaigns and training resources.

Highest-signal resume keywords

Contractor Training DevelopmentLearning Management Systems (LMS)Project ManagementAdult Learning PrinciplesMarketing Campaign Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program EvaluationContent DevelopmentTraining Needs AssessmentBudget ManagementExcel Formulas and Pivot TablesPromotional MathInstructional DesignHVAC Industry KnowledgeBusiness Finance UnderstandingTroubleshooting

Soft Skills

Excellent CommunicationInterpersonal SkillsCritical ThinkingProblem-SolvingInfluencing and Leadership

Tools & Technologies

Microsoft PowerPointMicrosoft WordMicrosoft OutlookBusiness Intelligence (BI) ToolsLearning Technologies

Industry Keywords

HVAC-R Industry OperationsWholesale DistributionContractor DevelopmentTraining ResourcesCustomer Engagement Programs

About the role

Key responsibilities & impact

Partner with store teams to identify barriers to university utilization and co-develop activation plans
Evaluate training program effectiveness through surveys, outreach, and business outcomes
Build a community of suppliers, store leadership, partners, and contractors to share training best practices
Travel to stores and trade events for in-person training walkthroughs, promotional launches, and contractor-facing events
Provide field support for positioning, advertising, troubleshooting, and in-store university materials
Track sales and promotions by store and region using scorecards and dashboards
Guide Power Users in developing customized contractor training tracks and learning plans
Perform training needs assessments and recommend contractor training solutions and curriculum plans
Maintain and promote contractor training best practices, facilities, equipment, trainer competencies, curricula, materials, promotion, and safety compliance
Identify profitable contractor training opportunities and address stakeholder and customer pain points
Establish contractor feedback processes and curate new training content
Support stores in developing, housing, and selling contractor training content
Collaborate with content development teams and vendors to fill content gaps
Design and execute campaigns, advertising, outreach, and promotions to drive enrollment and completion
Manage national programs involving contractor training licenses, trade schools, suppliers, and resource providers
Partner with Marketing, Sales, Product, corporate marketing, and external suppliers
Present or support training topics at annual meetings, trade events, and seminars
Create business cases, plan projects, manage budgets, assess risks, provide status updates, and communicate results
Work effectively with university team members and perform other assigned tasks

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
Five or more years of experience in HVAC, contractor development, training, learning programs, distribution, manufacturer representative programs, or a related field
Experience developing marketing campaigns, training resources, content, communications, and customer engagement programs preferred
Advanced critical thinking and problem-solving skills
Ability to diagnose and rectify problems without conflict
Excellent communication and interpersonal skills
Ability to write proposals, reports, project plans, training guides, manuals, and promotional articles professionally
Ability to present to small and large groups and use industry language to build trust
Ability to influence and lead others to achieve business goals
Ability to manage project life cycles and multiple rollouts, campaigns, and projects simultaneously
Ability to organize and track information, define project budgets, negotiate, and work within budget and contract requirements
Ability to prioritize tasks and adapt to changing priorities
Ability to assess contractor learner needs, environmental factors, and job content to define training objectives
Knowledge of adult learning principles, instructional design, and blended learning
Experience supporting learning management systems (LMS) and learning technologies
Ability to coach and support users in maximizing training platform capabilities
Proficient in Microsoft PowerPoint, Word, and Outlook; strong Excel and BI experience helpful
Experience with LMS reporting and learning technologies
Understanding of basic business finance and promotional math, including discounting, margins, and ROI
Ability to create and use Excel formulas and pivot tables
HVAC-R industry operations, terminology, certifications, and workforce development knowledge preferred
Wholesale distribution business model and customer engagement knowledge preferred
Familiarity with instructional design and learning program development preferred
Ability to lift up to 50 pounds occasionally

Benefits

Comp & perks

Competitive wage
Medical, dental, and vision coverage
Competitive Paid Time Off (PTO)
Safe Harbor 401(k) with 100% employer match up to 5% of base pay and immediate vesting
Holiday pay for 7.5 holidays per year
Paid Parental Bonding Time
Employer paid life insurance and short-term disability
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
24/7 access to virtual care/telehealth options
Health Savings Account (HSA) with employer contribution
Flexible spending accounts (FSA)
Wellbeing program with opportunity to earn reduced medical costs
Employee Assistance Program (EAP) for you and your family
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program