Johnsonville

Customer Service Manager

Johnsonville

full-time

Posted on:

Location Type: Office

Location: Denmark • Wisconsin • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Leads and develops the Customer Service Representative team responsible for product orders, fulfillment, and customer support.
  • Collaborates closely with Sales, Planning, and customers to ensure accurate and timely order fulfillment.
  • Ensures full compliance with all safety, food safety, quality, SQF, GMP, and USDA FSIS standards related to product tracking and traceability.
  • Demonstrates Collaboration with all other functional departments.
  • Coach Customer Service Team.
  • Develop and implement policies and procedures in the Customer Service Department.
  • Report and analyze department metrics.
  • Oversee the Customer Service teams' customer interactions.
  • Handle escalated customer issues with professionalism, offer solutions that work within the means of the company and provide resolution for the customer.
  • Support and participate in the Lean Manufacturing initiatives of the company.
  • Support and participate in the safety initiatives of the organization.
  • Comply with all safety rules and regulations per established company policies.
  • Comply with SQF requirements.
  • Perform all other duties as assigned.

Requirements

  • A minimum of an associate’s degree in Customer Service, Supply Chain or related field is required, bachelor’s degree is preferred.
  • A minimum of 5 years’ relevant Customer Service experience is required, preferably in a USDA-regulated food manufacturing environment.
  • Must be self-directed and be able to work independently.
  • Must have the ability to manage multiple complicated priorities/tasks and work with a high degree of accuracy and attention to detail.
  • Experience with lot tracking and traceability is strongly preferred.
  • Must possess excellent verbal and interpersonal communication skills, with professional telephone and email etiquette.
  • Must have the ability to read and interpret documents such as safety rules, operating instructions, customer specifications, purchase orders, bill of ladings, and procedure manuals.
  • Must have the ability to interface effectively with other departments and customers.
  • Must have strong computer proficiency with Word, Excel, Outlook, and the Internet.
  • Previous experience with SAP or related integrated manufacturing software MRP or ERP system is preferred.
Benefits
  • 401(k) with a company match
  • health, dental, and vision coverage
  • optional Health Savings Account (HSA)
  • company-paid short-term disability and life insurance policies
  • paid time off (PTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceorder fulfillmentlot trackingtraceabilitydata analysispolicy developmentprocedure implementationLean Manufacturingsafety complianceUSDA regulations
Soft skills
leadershipcollaborationcoachingproblem-solvingcommunicationattention to detailself-directedtime managementinterpersonal skillsprofessionalism
Certifications
associate’s degreebachelor’s degree