Johnson & Johnson

Inside Sales

• Supervise the inside sales team and conduct department training in accordance with company policies and procedures
• Work closely with the Director of JFW Commercial Sales to ensure the team is achieving revenue and meeting profit margin goals
• Coordinate with the Director of Commercial Sales and team to design and implement training software in the areas of new employee orientation, critical systems training, and advanced commercial sales training
• Maintain, adjust, and improve training platform as needed to address changes and new needs
• Manage the training needs of the department and take action to achieve desired results
• Provide direct supervisory oversight over the Inside Sales Coordinator(s). Delegate tasks and responsibilities and hold them accountable
• Oversee on-boarding new hires including training on all software systems and verification of completion
• Work with Director for staffing, terminations, disciplinary actions, training, and developing subordinates
• Complete performance documentation on time and ensure accuracy of timecards and approvals
• Provide training and support for the Inside Sales Coordinator to help Commercial Dept run efficiently and achieve sales and gross profit goals
• Assist CAMs with product selection, layout, presentation creation, quote review, lead generation and account management
• Provide weekly reports to the Director of Commercial Sales detailing sales metrics, open orders, quotes, and pipeline
• Communicate commission payout and referral status to retail staff monthly
• Manage the CRM database and adjust data as needed for territory and staffing changes
• Collaborate with IT to oversee licenses and software, ensuring efficient tools at cost-efficient methods
• Monitor competitive activity and identify new competition or changes
• Process check requests and accounts payable requests for commercial dept expenses
• Update commercial accounts receivables weekly and publish updates; work to secure payments and clear outstanding receivables
• Update and communicate price increases and provide new pricelist to appropriate supply chain personnel
• Oversee incoming orders for proper sales tax exemption certificates and work to have them filed with orders
• Perform other projects as needed.

Inside Sales Manager