Johnson & Johnson

Director, FM COE – Soft Services

Johnson & Johnson

full-time

Posted on:

Location Type: Hybrid

Location: New Brunswick • New Jersey • United States

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Salary

💰 $150,000 - $258,750 per year

Job Level

Lead

About the role

  • Champion the FM Soft Services framework (policies, governance, standards, systems, processes) to optimize high-quality FM soft services across all J&J Facilities, ensuring global consistency through collaboration with enabling functions, business and global peers.
  • Ensure alignment of standards policies and procedures relating to self-services.
  • Develop and implement comprehensive soft services strategies across regions.
  • Ensure strategies are aligned with organizational standards regional needs and regulatory requirements.
  • Ensure policies and standards remain aligned with evolving regulations, organizational needs, and industry best practices.
  • Support the FM organization to successfully implement standards, conduct audits, and resolve non-conformance issues.
  • Oversee the implementation of FM standards and policies across all regions.
  • Maintain the Workplace playbook, outlining essential policies and best practices.
  • Champion E&PS FM Soft Services strategic initiatives, ensuring alignment with the business and enabling partners aligned with operational goals and long-term vision.
  • Lead and support regional FM projects related to soft services from planning through execution and ensure timely delivery and quality standards.
  • Collaborate with regional teams to optimize service delivery, drive operational efficiency and improve the overall employee and customer experience.
  • Provide fiduciary oversight of operating and capital budgets, ensuring financial stewardship and performance accountability.
  • Drive integration and alignment across global functions, regional FM roles, and outsourced providers to enable seamless service delivery and strategic execution.
  • Cultivate and sustain strategic partnerships between FM ops, Business, and enabling functions (EHS, Global Security, Service providers and others) to align facilities strategy with business objectives and operational priorities.
  • Own vendor relationships, ensuring performance, issue resolution aligned with business priorities.
  • Collaborate with Service Partners in the identification and deployment of efficiency, risk and cost reduction initiatives.
  • Global contract trend analysis to identify common themes across regions.
  • Monitor overall IFM Soft Services global performance.
  • Ensure robust business continuity and infrastructure management standards and processes are in place tested and aligned with enterprise risk frameworks and monitor delivery.
  • Monitor service performance metrics, conduct regular reviews and implement continuous improvement initiatives.
  • Driving innovation in self-service offerings to enhance quality, safety and sustainability.
  • Own the integrity of FM Soft Services FM data, ensuring accuracy to support global performance metrics, reporting, and strategic decision-making.
  • Act as the senior stakeholder and SME, providing strategic insight and representation on all Workplace Services activities at senior levels.
  • Act as the primary owner for managing organizational change requests impacting Workplace Services, ensuring stakeholder engagement and smooth transitions.
  • Maintain accountability for the integrity, consistency, and compliance of all Workplace Services policies, standards, and process documentation.
  • Within a global context, develop standards and policies for FM regional implementation, including site classification, SSP, KPIs and service standards.
  • Collaborate with Enabling Functions including Global Security and EH&S to align FM Standards.
  • Lead the deployment of FM and E&PS strategies, translating global initiatives into actionable regional plans with measurable outcomes.

Requirements

  • A minimum of a University/Bachelor Science degree or equivalent in Engineering, Business, Architecture or similar degree required.
  • Master Science degree in engineering, Business, Architecture or similar preferred.
  • A minimum of ten (10) years of related work experience.
  • Strong proven experience in facilities soft services and/or supply chain engineering & maintenance function.
  • Strong management and technical skills.
  • Experience related to Service delivery, supplier management, risk management, quality, safety, and compliance.
  • Knowledge of business strategy and projected business unit requirements for the workplace, infrastructure, real property, and facilities, including impact on the portfolio plan.
  • Ability to make decisions across business units with authority.
  • A minimum of 3 years of people management experience is preferred.
  • Experience working with and socializing strategies within a complex regionally driven organization.
  • Experience leading a facilities function at multinational enterprise in a global organization Supply and non-supply chain.
  • Experience managing large-scale soft services contracts and performance management.
  • Lean Six Sigma Black Belt Certification is preferred.
  • MS Office and project management skills is preferred.
  • This position may require up to a 25% of domestic and/or international travel.
Benefits
  • Health insurance
  • 401(k) matching
  • Vacation –120 hours per calendar year
  • Sick time - 40 hours per calendar year
  • Holiday pay, including Floating Holidays –13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year
  • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
  • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
  • Caregiver Leave – 80 hours in a 52-week rolling period
  • Volunteer Leave – 32 hours per calendar year
  • Military Spouse Time-Off – 80 hours per calendar year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
facilities soft servicessupply chain engineeringservice deliverysupplier managementrisk managementquality managementsafety complianceperformance managementstrategic planningbudget management
Soft Skills
leadershipcollaborationdecision-makingstakeholder engagementstrategic insightorganizational change managementcommunicationproblem-solvinginnovationrelationship management
Certifications
Lean Six Sigma Black Belt