Serve as a trusted advisor to leaders and HR partners on complex employee relations, performance management, conduct, attendance, and policy interpretation issues
Lead and/or support impartial workplace investigations (e.g., harassment, discrimination, retaliation, code of conduct), including planning, interviews, documentation, findings, and recommendations
Partner with Legal and HR to assess risk, ensure consistency, and support sound decision-making, including disciplinary actions and terminations
Develop and drive proactive ER strategies (trend analysis, root cause, preventative action plans) to strengthen engagement and reduce repeat issues
Design and deliver manager enablement (training, toolkits, coaching) on ER fundamentals, difficult conversations, documentation, and respectful workplace expectations
Coach and train junior colleagues on ER fundamentals, investigation best practices, documentation standards, and effective case management
Lead ERLR projects and workstreams (e.g., policy updates, process enhancements, training initiatives, case management optimization) from scoping through implementation and change adoption
Identify trends and make recommendations on continuous improvement opportunities to enhance the employee experience, strengthen leader capability, and improve ER process consistency
Maintain case management records, ensure timely resolution, and produce dashboards/insights for HR and business stakeholders
Partner with Centers of Expertise (Total Rewards, Talent, Security, EHS) on cross-functional matters impacting employee experience and compliance
Help ensure practices align with applicable federal, state, and local employment laws and company policies

Requirements

A minimum of a bachelor’s degree is required (HR, Industrial Relations, Business, or related field preferred)
6+ years of progressive experience in employee relations, HR investigations, and/or HRBP roles with significant ER scope
Working knowledge of employment laws and ER best practices (e.g., Title VII, ADA/ADAAA, ADEA, FMLA, and wage and hour considerations)
Demonstrated experience conducting investigations and writing clear, objective documentation
Strong coaching and influencing skills with the ability to advise senior leaders and navigate sensitive situations with discretion
Excellent communication skills (verbal, written, and presentation) and comfort facilitating difficult conversations
Analytical mindset with ability to identify trends, assess risk, and recommend practical solutions
Ability to work independently while managing multiple priorities, meeting deadlines, and operating effectively in a high-volume, fast-paced, matrixed environment
Experience supporting ER in complex environments (e.g., multi-site operations, matrixed organizations) and partnering with cross-functional stakeholders is preferred
Experience leading ER-related projects and change initiatives (e.g., policy/process improvements, training rollouts, case management enhancements) is preferred
Experience in highly regulated industries (e.g., healthcare, pharmaceuticals, medical devices, consumer health, manufacturing) is preferred
Prior use of HR case management tools (e.g., ServiceNow, HRIS ticketing systems) and comfort producing metrics and insights is preferred
Professional certifications such as SHRM-CP/SHRM-SCP, PHR/SPHR, or similar are preferred.

Benefits

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for Colorado 48 hours, for Washington 56 hours
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

employee relationsHR investigationsperformance managementdocumentation standardscase managementtrend analysisroot cause analysispreventative action planspolicy interpretationinvestigation best practices

Soft Skills

coachinginfluencingcommunicationanalytical mindsetdiscretionproblem-solvingfacilitating difficult conversationsindependencetime managementadaptability

Certifications

SHRM-CPSHRM-SCPPHRSPHR