Own and evolve the enterprise ServiceNow platform (“Iris”) with a strong focus on GenAI (Now Assist / Agentic AI), platform architecture, and upgrade execution—ensuring platform coherence, scalable delivery, and executive‑level outcomes.
Plan and orchestrate work across solution architects and delivery partners, translating enterprise strategy into reliable, production‑ready capabilities.
Define and maintain the ServiceNow platform strategy for IT, architecture standards, and governance, including GenAI/Agentic capabilities, automation, quality engineering, and security alignment.
Ensure architectural coherence across process areas such as Incident, Change, CMDB, Knowledge, Discovery, and related domains.
Advise cross‑functional teams on platform‑wide impacts of design decisions, data model changes, and customizations.
Own the Now Assist roadmap, phased skill delivery, adoption tracking, and governance, driving measurable productivity and user‑experience outcomes.
Partner with ServiceNow and other vendors on next‑generation AI capabilities, including Agentic AI and AI Agents, ensuring enterprise readiness and responsible adoption.
Plan and lead major ServiceNow upgrades, coordinating assessment, defect remediation, go‑live execution, and post‑go‑live stabilization to minimize business disruption.

Requirements

At least 7 years of direct related experience.
A Bachelor's degree or equivalent work experience.
Deep, hands‑on expertise with the ServiceNow platform, including architecture and enterprise‑scale implementations.
Proven experience shaping and delivering complex, cross‑functional ServiceNow solutions.
Outstanding verbal English communication skills , with the ability to describe complex ServiceNow solutions clearly and effectively to both technical peers and senior leadership.
Strong ability to influence without authority and work effectively across organizational boundaries.

Benefits

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowGenAIplatform architectureautomationquality engineeringsecurity alignmentdata model changescustomizationscross-functional solutionsenterprise-scale implementations

Soft Skills

verbal communicationinfluence without authorityorganizational collaborationuser-experience outcomesadoption trackinggovernance

Certifications

Bachelor's degree