Senior Technical Services Manager – LATAM
Johnson & Johnson
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Job Level
About the role
- Develop and execute the LATAM technical services strategy, aligned with global priorities and local market needs.
- Lead and inspire regional technical teams, promoting high performance, engagement, and professional development.
- Establish operational standards, KPIs, and processes to ensure consistency and service excellence across the region.
- Oversee end-to-end technical support, including installation, maintenance, depot repair, remote troubleshooting, and onsite support.
- Ensure operational efficiency through process optimization, automation, and adoption of best practices.
- Monitor service-level performance (SLAs), response times, and customer satisfaction metrics.
- Build strong partnerships with internal functions such as Commercial, Quality and Supply Chain.
- Act as a technical subject-matter expert in strategic decision-making, risk assessments, and cross-functional initiatives.
- Lead, coach, and develop technical teams across multiple countries.
- Promote a culture of safety, compliance, and operational excellence.
Requirements
- Bachelor’s degree in engineering or related fields.
- Minimum 7 years professional experience in Technical Services or similar areas.
- Proven leadership experience managing multicultural and regional teams.
- Strong knowledge of operational processes, KPIs, performance metrics, and continuous improvement tools.
- Fluent English.
- Spanish / Portuguese is desirable (at least one required)
Benefits
- Inclusive work environment
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical servicesprocess optimizationautomationinstallationmaintenancedepot repairremote troubleshootingonsite supportKPI monitoringperformance metrics
Soft Skills
leadershipteam developmentengagementcommunicationcross-functional collaborationcoachingcultural awarenessoperational excellencecustomer satisfaction focusrisk assessment
Certifications
Bachelor’s degree in engineering