Johnson & Johnson

Associate Director, Program Operations – Supplier Management

Johnson & Johnson

full-time

Posted on:

Location Type: Hybrid

Location: Titusville • New Jersey • Pennsylvania • United States

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Salary

💰 $122,000 - $212,750 per year

Job Level

Senior

About the role

  • Lead and oversee the transformation of manual processes through automation to enhance operational efficiency and effectiveness for PECS and align solutions with strategic business objectives.
  • Lead PECS Contract Pricing Committee (CPC) process design, implementation and continuous improvement efforts.
  • Lead Compliance Governance Committee (CGC) process strategy across PECS organization.
  • Oversee CPC governance processes to ensure compliance in implementing fee for service arrangements.
  • Provides vision and direction for automation initiatives for invoice reconciliation: lead and oversee development, operational dashboards, metrics, IT liaison relationships, and issue resolution.
  • Oversee end-to-end Invoice Reconciliation operations with an emphasis on process time reduction, invoice data integrity, compliance, and streamlined reporting.
  • Ensure data is accurate and create a data governance strategy.
  • Create and maintain process documentation, job aids, and training programs; lead continuous improvements to learning materials and onboarding playbooks.
  • Champions change management, challenge legacy requirements, and lead initiatives to advance strategic PECS objectives.
  • Lead the design and implementation of impactful metrics and visualizations to measure effectiveness, identify opportunities, and communicate progress to stakeholders.
  • Partner with Pharmacy Solutions Team and Specialty Pharmacies (SP) to onboard and operationalize monitoring programs at the SPs for Patient Support Programs (Quality Monitoring Programs (QMP), Compliance Governance Committees (CGC), Key Performance Indicators (KPIs), Invoice & Proof of Service (POS) deliverables).
  • Lead CGC meetings with Specialty Pharmacies by coordinating the agenda, facilitating discussions and following up on action items.
  • Act as SME for the Pharmacy Solution Team with regards to PECS processes, invoice reconciliation helping to navigate Program Development and operational implementation, leading to a streamlined approach and faster to market program launches.
  • Partners with contracting and pharmacy solutions team to integrate program management and quality assurance criteria into SP RFPs and SOWs to strengthen accountability and patient experience.
  • Establish and cultivate strong supplier relationships with Pharmacy Solutions specialty pharmacies to drive PECS goals & objectives and improve partnership behaviors & performance.
  • Contribute to patient support program RFP and SOW development to standardize operational and KPI contractual language to drive accountability and transparency of patient support program impact.
  • Coach, develop and motivate direct reports.
  • Support a culture of learning, smart risk-taking and experimentation.
  • Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse workforce.
  • Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements.

Requirements

  • A minimum of a bachelor’s degree is required.
  • MBA or other related graduate level degree preferred
  • A minimum of 7 years of healthcare business experience (EX: customer service, sales, marketing, market access experience, operations, supply chain, account management) is required
  • 2+ years of direct people management experience preferred
  • FPX or other project management certification / experience preferred
  • Experience in managing vendor relationships and results preferred
  • Excellent stakeholder management—able to drive alignment across finance, IT, healthcare compliance, legal, and external partners preferred
  • Proficiency in project management tools (e.g., Gantt charts, project plans, etc.) preferred
  • Skills in persuading and motivating team members and partners without direct control.
  • Ability to hold and drive accountability across teams, ensuring alignment with business objectives.
Benefits
  • Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
  • This position is eligible to participate in the Company’s long-term incentive program.
  • Vacation –120 hours per calendar year
  • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
  • Holiday pay, including Floating Holidays –13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year
  • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
  • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
  • Caregiver Leave – 80 hours in a 52-week rolling period
  • Volunteer Leave – 32 hours per calendar year
  • Military Spouse Time-Off – 80 hours per calendar year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
automationinvoice reconciliationdata governanceprocess designmetrics developmentvisualizationsquality monitoring programskey performance indicatorscontract managementproject management
Soft Skills
stakeholder managementchange managementcoachingteam motivationcommunicationleadershipproblem-solvingcollaborationinclusivitystrategic thinking
Certifications
FPX certificationproject management certification