Johnson & Johnson

Case Manager, PSC

Johnson & Johnson

full-time

Posted on:

Location Type: Remote

Location: Arizona • Florida • United States

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About the role

  • Act as the primary point of contact and case manager for client, provider and customer inquiries and escalations
  • Support patients and providers with program enrollment, benefits verification and referral to specialty pharmacies
  • Conduct initial patient onboarding calls and ongoing support outreach
  • Maintain regular communication to update all parties on case status and next steps
  • Process PAP (patient assistance program) requests and re-approvals promptly
  • Refer patients to external programs as appropriate
  • Identify and document adverse events and product complaints timely
  • Independently manage an assigned territory making timely decisions for case resolution
  • Demonstrate the ability to prioritize and balance the needs of patients, HCP offices utilizing program business
  • Provide concierge-level service resolve issues efficiently and escalate when necessary
  • Collaborate with field teams, manufacturer reps, providers, and internal/external teams to resolve complex cases
  • Maintain accurate, compliant documentation and communication to support program goals
  • Uphold patient privacy laws and foster collaborative team relationships
  • Other duties as assigned.

Requirements

  • High school diploma or equivalent
  • Minimum of 4 years working experience with at least 2 years’ experience in customer service, call center, or insurance roles preferably within a healthcare or pharmacy setting
  • Ability to work 11am-8pm EST
  • Strong communication and interpersonal skills with a focus on customer service
  • Proven ability to manage a case load, prioritize tasks, and build relationships
  • Ability to efficiently navigate multiple screens and systems to perform work
  • Ability to proficiently use Microsoft programs
  • Ability to thrive in a regulated, remote, high-volume environment
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementpatient onboardingbenefits verificationprogram enrollmentadverse event documentationPAP processingissue resolutiontask prioritizationcustomer service
Soft Skills
communication skillsinterpersonal skillsrelationship buildingproblem-solvingtime managementcollaborationcustomer focusdecision makingadaptability