Johnson & Johnson

IT Director – Workforce Experience

Johnson & Johnson

full-time

Posted on:

Location Type: Hybrid

Location: Titusville • New Jersey • Pennsylvania • United States

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Salary

💰 $150,000 - $258,750 per year

Job Level

Lead

About the role

  • Drive forward-thinking projects that leverage GenAI and other emerging technologies to create personalized, scalable, and innovative learning experiences for our diverse workforce.
  • Develop and execute a compelling product roadmap that aligns with our strategic goals, including the adoption of AI-powered tools to enhance learner engagement and knowledge retention.
  • Responsible for leading the strategy and program execution of the next frontier of learning experiences by decommissioning Janssen Learn platform and identifying next generation ecosystem.
  • Collaborate with cross-functional teams, vendors, and platform owners to implement groundbreaking solutions that elevate our learning capabilities.
  • Utilize analytics and AI-driven insights (e.g., Power BI, PowerAutomate LRS, NLP, and GenAI models) to inform decision-making, measure outcomes, and continuously improve our learning platforms.
  • Partner with leadership to define vision, prioritize features, and translate complex business needs into innovative, actionable technology solutions.
  • Manage product lifecycle, release planning, and compliance standards, ensuring security, privacy, and quality across all initiatives.
  • Cultivate an inclusive, collaborative environment that encourages diverse perspectives and continuous learning, inspiring teams to push the boundaries of what's possible.
  • Develop a cohesive gen AI and Microsoft Co-pilot strategy to elevate workforce productivity, search for content and deliver personalized impact.
  • Establish key performance indicators (KPIs): For the frontline workforce by leveraging quantitative metrics such as Customer Satisfaction (CSAT) and Net Promoter Score (NPS).

Requirements

  • A Bachelor Degree and at minimum of 10+ years of IT experience preferably in User Experience, Computer Science, Technology, or related field.
  • In-depth knowledge and experience product ownership and delivering solutions to support business objectives.
  • Knowledge of productivity and collaboration platforms including SharePoint, virtual meetings tools, desktop and mobile operating systems, GenAI, digital platforms, and communication tools.
  • Serves as an authority resource supporting one or more areas, processes, or technologies around platforms and technologies for capabilities enablement.
  • A strong proponent of change, primarily by championing change within and across organizational boundaries and processes and standards.
  • Proven expertise in product ownership, Agile methodologies, and JIRA management.
  • Deep understanding of Learning & Development business processes and how to leverage GenAI and analytics tools to create impactful solutions.
  • Strong strategic thinking skills with a track record of leading large-scale digital transformation projects.
  • Strong analytical skills and familiarity with analytics technologies (i.e. PowerBI, PowerAutomate, NLP, LRS, etc..).
  • Exceptional communication skills, capable of translating complex tech concepts into compelling stories for stakeholders.
  • Experience in vendor management, requirements gathering, and story mapping.
  • Experience Managing and Supporting Technology Platforms – Lifecycle Management /Technology Enhancements.
  • A general understanding of Hight Performing Teams and OKRs.
  • This position may require up to 5% travel, primarily in the NJ, PA area and occasional travel across North America is required.
Benefits
  • Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k))
  • This position is eligible to participate in the Company’s long-term incentive program.
  • Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
  • Vacation –120 hours per calendar year
  • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
  • Holiday pay, including Floating Holidays –13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year
  • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
  • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
  • Caregiver Leave – 80 hours in a 52-week rolling period
  • Volunteer Leave – 32 hours per calendar year
  • Military Spouse Time-Off – 80 hours per calendar year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product ownershipAgile methodologiesanalyticsGenAINLPPower BIPowerAutomatelearning experience designdigital transformationKPI development
Soft skills
strategic thinkingcommunicationcollaborationchange managementanalytical skillsleadershipproblem-solvingvendor managementrequirements gatheringstory mapping
Certifications
Bachelor Degree