Senior IT Quality Analyst
Johnson Controls
full-time
Posted on:
Location Type: Office
Location: Bangalore • India
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Job Level
About the role
- Develop detailed test plans, test cases, and test scripts based on functional requirements, business use cases, and user stories
- Create and maintain test data for both functional and integration testing
- Collaborate with product management and technical teams to identify testing needs and scenarios
- Execute manual testing of Salesforce applications, including UI, functional, and regression testing
- Design, develop, and execute automated test scripts using Salesforce testing tools such as Selenium, Worksoft, BrowserStack, LambdaTest
- Perform integration testing to ensure smooth communication between Salesforce and third-party systems
- Identify, document, and track defects in tools like Azure Boards or Jira
- Conduct performance testing to validate the scalability of Salesforce applications
- Perform API testing to verify integrations with external systems using tools like Postman or SoapUI
- Provide regular test status reports and defect metrics to management
- Assist the QA lead in implementing the quality assurance process
- Train and guide QA Analysts on functional knowledge of the application and QA processes
Requirements
- 6-8 years of experience testing all phases of QA efforts for medium to large enterprise Salesforce implementation projects
- Experience with manual testing of Salesforce projects using Agile Scrum methodology
- Familiarity with testing, including validation of screens and user interfaces in Sales Cloud and Commerce Cloud environments
- Effective communication skills to share testing knowledge and strategies in a collaborative atmosphere
- Proven experience in planning, preparing, and executing functional, integration, and user acceptance testing
- Demonstrated experience as an IT Quality Assurance professional for small to large projects
- Experience in developing test strategies and managing all aspects of software testing and defect management
- Proficiency in risk-based testing approaches
- Ability to work effectively in a collaborative, team-oriented environment
- Experience with Salesforce (Sales Cloud, Service Cloud, Experience Cloud)
- Experience in automation and device simulation tools such as Selenium, Worksoft, BrowserStack, LambdaTest
- Experience with performance testing tools (e.g., JMeter, LoadRunner)
- Salesforce certifications (e.g., Administrator, Platform App Builder) are highly preferred.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
manual testingautomated testingAPI testingperformance testingintegration testingrisk-based testingtest planningdefect managementfunctional testinguser acceptance testing
Soft Skills
effective communicationcollaborationteam-orientedtrainingguidance
Certifications
Salesforce AdministratorSalesforce Platform App Builder