
Technical Analyst
Johnson Controls
full-time
Posted on:
Location Type: Remote
Location: Colorado • Wisconsin • United States
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Salary
💰 $85,000 - $107,000 per year
About the role
- Lead operations and maintain cross-platform mobile applications developed in Microsoft MAUI and other mobile frameworks
- Collaborate with development and testing teams to problem solving and enhancing mobile applications and interfaces
- Modify/Write clean, maintainable, and efficient code while adhering to best practices in software maintenance
- Analyze, triage, and troubleshoot issues in existing applications, coordinate application teams, and provide timely resolutions
- Stay updated with the latest trends and advancements in mobile application development and propose improvements to enhance application performance and user experience
- Assist with ServicePower configuration changes (e.g., adding technicians, updating schedules)
- Support ServicePower and MASterMind(MMB) integration with other enterprise systems (CRM, ERP, etc.), as applicable
- Provide Level 2 and Level 3 technical support for MASterMind Business software (on-premise deployments)
- Collaborate with Help Desk, Application Support, and Vendor teams to ensure prompt incident resolution and root cause analysis
- Create and maintain technical documentation, knowledge base articles, and troubleshooting guides
- Participate in system deployments, migrations, and go-live support
- Monitor system performance and health; proactively identify areas for improvement
- Assist with application configuration, script execution, technical testing, and report customization
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 6 years of experience in mobile application SDLC with a focus on Microsoft MAUI
- Proficiency in C#, XAML, .NET frameworks and SQL
- Experience in Azure Services (Function app, webapp, Timer functions, SQL DB, Storage Services)
- Experience with RESTful APIs and third-party libraries
- Must be a Citizen or Green Card holder
Benefits
- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
C#XAML.NET frameworksSQLMicrosoft MAUImobile application SDLCRESTful APIsAzure ServicesServicePowerMASterMind
Soft Skills
problem solvingcollaborationtechnical supportincident resolutionroot cause analysisdocumentationcommunicationtroubleshootingmonitoringproactive identification